Crystal Hagler
Gulfport,MS
Summary
Seasoned Customer Service Representative with a proven track record at Ollies Bargain Outlet,showcasing exceptional problem-solving and active listening skills. Excelled in conflict resolution, enhancing customer loyalty. Expert in money handling and customer satisfaction, leveraging critical thinking to exceed employer expectations. Demonstrated leadership as a Shift Supervisor at CVScaremark, driving team success and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ollies Bargain Outlet
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
DoorDash
02.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shift Supervisor
CVScaremark
09.2012 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Part Time Merchandiser
American Greetings
07.2012 - 10.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier
Dollar Tree
08.2010 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General - All
Harrison Central High School
Gulfport, MS05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Product Knowledge
- Key holder experience
- Shipping procedures understanding
- Warehousing functions
Timeline
Customer Service Representative
Ollies Bargain Outlet
05.2024 - Current
Delivery Driver
DoorDash
02.2021 - Current
Shift Supervisor
CVScaremark
09.2012 - 10.2022
Part Time Merchandiser
American Greetings
07.2012 - 10.2014
Cashier
Dollar Tree
08.2010 - 07.2013
General - All
Harrison Central High School