Crystal Haight
Warren,Pennsylvania
Overview
7
7
years of professional experience
Work History
Waitress/ Bartender
Conewango Club
07.2017 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
GED -
Warren Area High School
Warren, PASkills
- Dining Area Maintenance
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Customer Service
- Menu Recommendations
- Table Setting Knowledge
- Table Bussing
- Accurate Money Handling
- Seating Arrangements
- Beverage Preparation
- Performance Improvement
- Cash Handling
- Team Collaboration
- Daily Specials Memorization
- Tableside Service
- Wine Knowledge
- Food Running
- Handling Complaints
- Menu Memorization
- Order Taking
- Relationship Management
- High-Volume Dining
- Hospitality Service Expertise
- Food and Beverage Pairings
- Order Delivery Practices
- Service Prioritization
- Supply Restocking
- Complaint Resolution
- Food Station Setup
- Compliance Standards
- Wine Pairings
- Bar Terminology
- Bill Computation
- Payment Processing
- Greeting Guests
- Allergy Awareness
- Point of Sale Operation
- Front-Of-House Display Creation
- Cleanliness
- Active listening
- Excellent communication
- Stress management
- Strong multitasking
- Attention to detail
- Problem-solving
- Positive attitude
- Time management
- Conflict resolution
Timeline
Waitress/ Bartender
Conewango Club
07.2017 - Current
GED -
Warren Area High School