Jessica Loya
Denver,CO
Summary
Dynamic and accomplished hospitality professional with proven expertise in high-volume dining and exceptional service at Dolce Event Hall. Excelled in multitasking and maintaining cleanliness, enhancing guest experiences through meticulous attention to detail and proactive problem-solving. Skilled in hospitality service and bar terminology, consistently delivering top-tier service while fostering positive relationships with guests.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender/,Banquet Server
Dolce Event Hall
01.2023 - Current
- Contributed to the planning process by offering suggestions for table arrangements based on prior experiences with similar events.
- Coordinated closely with event coordinators from various departments including catering managers housekeeping staff and audio-visual technicians ensuring seamless integration of all aspects of the event.
- Continuously improved personal knowledge of industry trends and best practices, resulting in consistently high-quality service delivery.
- Efficiently served large groups, contributing to successful high-volume events.
- Served as a liaison between guests and other staff members, proactively addressing any potential issues or misunderstandings before they became problems.
- Adhered to safety guidelines while handling food and beverages, minimizing risk factors for guests and staff members.
- Maintained cleanliness of banquet hall throughout events, ensuring a professional and appealing atmosphere for guests.
- Assisted in setup and breakdown of events, maintaining an organized and efficient work environment.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Restaurant Waittres
La Mariposa and Margarita House
09.2015 - 03.2017
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
Education
High School Diploma -
Horizon High School
El Paso, TX06-2011
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service
- Bar terminology
- Accurate money handling
- Complaint resolution
- Dining area maintenance
- High-volume dining
- Upselling techniques
- Table setting knowledge
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Waitress/Bartender/,Banquet Server
Dolce Event Hall
01.2023 - Current
Restaurant Waittres
La Mariposa and Margarita House
09.2015 - 03.2017
High School Diploma -
Horizon High School
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