Crystal Hall

• Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.

• Troubleshooting cable boxes, internet modem/router and home phone equipment while providing simple instructions to customers in order to resolve product malfunction.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option.
• Developed strong customer relationships to encourage repeat business.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.

· Greeting patients, creating a welcoming environment , while also adding value and controlling the flow of the appointment.

· Responding to all patient phone calls and emails within 2 hours and always within 24 hours.

· Guiding patients entirely through out-of-network experience and updates about insurance coverage.

· Entering patient data with a high accuracy rate.

· Providing general patient care via building rapport, scheduling treatments.

· Preparing treatment area, managing inventory and cleaning equipment.

· Assisting & educating patients about exercises as well as demonstrations.