CRYSTAL HAMILTON
Charlotte,NC
Summary
Innovative Call Center Representative with 15 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Ambitious Real Estate Broker and client advocate skilled in establishing buyer and seller partnerships to foster stress-free real estate sales transactions. Proven success in contract negotiation and housing market monitoring. Strong focus on sales marketing to increase clientele.
Overview
11
11
years of professional experience
Work History
Real Estate Broker/Transaction Coordinator
Elite Homes Of The Carolinas
Charlotte, NC
06.2020 - Current
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Manages all details involved in closing a real estate transaction and monitors the entire process through agents, clients, escrow companies and property management companies.
Office Manager
Elite Homes of the Carolinas
Charlotte, NC
08.2016 - 01.2021
- Work closely with brokers and agents assisting clients purchasing or selling homes
- Clerical duties, including but not limited to answering phones, mail distribution, and creating documents, spreadsheets, and presentations
- Complete expense reports and other accounting forms
- Assist with inquiries from clients, agents, and brokers
- Assist with clerical duties during the sales process
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Benefits Senior Customer Service Representative
AonHewitt
Charlotte , NC
12.2011 - 07.2016
- Handled issues relating to benefit eligibility
- Provided support and coaching to other team members
- Implemented engagement through various team building exercises and recognition to build team morale
- Facilitated training for new hires and refreshers for ongoing CSRs
- Performed as Subject Matter Expert for CSR team
Education
Real Estate License - Real Estate
Superior School of Real Estate
Pineville, NC06.2020
High School Diploma -
Providence High School
Pineville, NC06.1992
Skills
- Closings Coordination
- MLS Data Entry and Maintenance
- Adaptability and Flexibility
- Attention to Detail
- Time Management
- Problem Solving
- Real Estate License
- Understanding Customer Needs
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
Timeline
Real Estate Broker/Transaction Coordinator
Elite Homes Of The Carolinas
06.2020 - Current
Office Manager
Elite Homes of the Carolinas
08.2016 - 01.2021
Benefits Senior Customer Service Representative
AonHewitt
12.2011 - 07.2016
Real Estate License - Real Estate
Superior School of Real Estate
High School Diploma -
Providence High School