Crystal Hamilton

Resolved employee complaints and grievances successfully through mediation and collaboration.

• Brought revenue up 80% in less than 60 days
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Assisted with writing job postings and job descriptions for boards.
• Collaborated with managers to identify and address employee relations issues.
• Developed and monitored employee recognition programs.
• Created and delivered HR training sessions to staff, managers and executives.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Advocated for staff members, helping to identify and resolve conflicts.
• Developed and implemented onboarding and orientation programs for new employees.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Developed and coordinated employee training programs to improve productivity and performance.
• HR Software familiarity such as, Solix; PayCom, Com-check, QuickBooks, Microsoft Word and Excel.
• Computer Software and Technology
• Employee Relations
• Osha requirements
• Labor Laws
• Auditing field work
• Disability and Workmen's Comp.
• Reviewed, corrected, approved and submitted employee benefits and payroll.
• Employee termination

Implemented challenging personnel and department goals to drive performance.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Mentored team members to enhance professional development and accountability in workplace.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed team of 150 employees to maintain smooth-running operations of shop floor.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Supervised department recoveries to maintain organized and professional displays for customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Monitored sales and adjusted staffing levels to meet customer service standards.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Exercised leadership capabilities by successfully motivating and inspiring others
• Proven ability to develop and implement creative solutions to complex problems
• Strengthened communication skills through regular interactions with others
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Skilled at working independently and collaboratively in team environment
• Learned and adapted quickly to new technology and software applications
• Developed and maintained courteous and effective working relationships
• Worked flexible hours across night, weekend and holiday shifts
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations