Hi, I’m
Monica Rivera
Oak Forest,IL
Intelligence is the ability to adapt to change.
Stephen Hawking
Summary
Well-qualified Human Resource Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
years of professional experience
1
Certification
Work History
Real Trucking
HR Generalist
10.2022 - Current
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Developed departmental systems and procedures to better align workflow processes.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated technical training and personal development classes for staff members.
- Implemented new learning strategies depending upon employees' skill levels.
Crestwood Terrace
HR Manager
03.2020 - 10.2022
Job overview
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Supervised and mentored direct reports and developed talented HR teams.
- Organized and led staff orientation programs and training to promote collaboration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Evaluated employee performance on quarterly basis and coached and trained over 80 team members, increasing quality of work and employee motivation.
United Service Companies
HR Coordinator
02.2018 - 02.2020
Job overview
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Liaised between multiple business divisions to improve communications.
Education
Moraine Valley Community CollegePalos Hills, IL
Some College (No Degree) from Human Resources Management
Skills
- Performance Management
- Industry-Specific HR Regulations
- Conflict Resolution Tactics
- Policy and Procedure Writing
- HR Information Systems
- Manager Coaching and Training
- Manage Employee Relations
- Human Resources Services
- Counseling Advice
- Training Modules Administration
- Workplace Diversity Cultivation
- Training and Development
Certification
- Certified Human Resources Consultant, International Association of Professions Career College - April 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- Society of Human Resource Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Generalist
Real Trucking
10.2022 - Current
HR Manager
Crestwood Terrace
03.2020 - 10.2022
HR Coordinator
United Service Companies
02.2018 - 02.2020
Moraine Valley Community College
Some College (No Degree) from Human Resources Management
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