Crystal Harlow

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and provide solutions
• Following all HIPAA and privacy guidelines while providing support for customers.
• Managing large amounts of inbound calls in a timely manner.
• Identifying customers’ needs, clarify information, research every issue and provide solutions
• Following all HIPAA and privacy guidelines while providing support for customers.
• POD 1 SME within Payer Solutions

-Handled email inquiries via outlook from varying departments within Cigna regarding any question or concerns they may have regarding a prior authorizations set up &/or reviewed by payer solutions intake.

• Additional expectations for POD SME handling: - Train new representatives to the POD. - Answer questions fellow POD representatives may have regarding handling of inquiries. - Handle reports from all POD members to provide to management. - Provide encouragement and uplifting words to all POD members in an effort for each individual to meet supervisor expectations - Assist POD members with escalated handled inquiries.
• Crossed trained in multiple PODs
• Mentor to other Customer Service Representatives
• Meets call Audit and Adherence goals on monthly basis.

• Provide direct support to students, which include helping with socialization and everyday tasks such as eating, using the bathroom, or utilizing classroom materials
• We help students with their education by doing ABA (Applied Behavioral Analysis) with them
• Assist the teacher with finding educational and behavioral goals to achieve

• Attentive to resident needs by providing consistent check-ups, aiding in daily activities, and supporting health needs when necessary
• Conduct business needs including managing files, answering phone calls, documenting records, and gained knowledge of medical terminology
• Support nursing staff in a timely, effective, and thorough manner

• Set up jobs and bids for the roofing company which included typing, copying, faxing the necessary paperwork
• Answer company phone when necessary
• Enter in daily work load for the employee's, file paperwork from job communication and correspondence
• Type up purchase orders and invoicing for roofing jobs
• Experience with Microsoft Office including Word, Excel, Powerpoint, Outlook and Publisher