Crystal Harlow
Godfrey,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Evernorth
10.2021 - Current
- Managing large amounts of inbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and provide solutions
- Following all HIPAA and privacy guidelines while providing support for customers
- Handle email inquiries via Outlook from various departments within Cigna regarding any questions or concerns they may have about prior authorizations set up and/or reviewed by payer solutions intake
- Additional expectations for POD SME handling:
- - Train representatives for POD work
- - Answer questions that fellow POD representatives may have regarding the handling of inquiries
- - Handle reports from all POD members to provide to management
- - Provide encouragement and uplifting words to all POD members, in an effort for each individual to meet supervisor expectations
- - Assist POD members with escalated, handled inquiries
- Cross-trained in multiple PODs
- Mentor to other Customer Service Representatives
- Meets call audit and adherence goals on a monthly basis
Classroom/Personal Aide
Region 3
01.2016 - 05.2021
- Provide direct support to students, which include helping with socialization and everyday tasks such as eating, using the bathroom, or utilizing classroom materials
- We help students with their education by doing ABA (Applied Behavioral Analysis) with them
- Assist the teacher with finding educational and behavioral goals to achieve
Bookkeeper
Foxes Grove Supportive Living Community
11.2018 - 07.2019
- Generated invoices for 100's of clients and tracked payments received from customers
- Resolved billing discrepancies with vendors or customers promptly
- Prepared and processed payroll
Certified Nursing Assistant
Foxes Grove
01.2008 - 01.2019
- Attentive to resident needs by providing consistent check-ups, aiding in daily activities, and supporting health needs when necessary
- Conduct business needs including managing files, answering phone calls, documenting records, and gained knowledge of medical terminology
- Support nursing staff in a timely, effective, and thorough manner
Office Assistant/Contracting
Coatings Application & Waterproofing
01.2015 - 01.2016
- Set up jobs and bids for the roofing company, which included typing, copying, and faxing the necessary paperwork
- Answer the company phone when necessary
- Enter the daily workload for the employees, and file paperwork from job communications and correspondence
- Experience with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Publisher
- Managed payroll processing for staff members
- Matched orders with invoices and recorded required information
- Recorded debit, credit and account transactions in computer spreadsheets and databases
- Reviewed employee expense reports for compliance with company policies
Education
Bachelor of Science - Business Administration/Management
Post University
Associate of Science - Business Administration
Post University
Some College (No Degree) - General Studies
Lewis & Clark Community College
Godfrey, IL08.2008
Skills
- Inbound and Outbound Calling
- Microsoft Office Suite
- Active Listening
- Typing proficiency
- Customer Service
- Attention to Detail
Timeline
Customer Service Representative
Evernorth
10.2021 - Current
Bookkeeper
Foxes Grove Supportive Living Community
11.2018 - 07.2019
Classroom/Personal Aide
Region 3
01.2016 - 05.2021
Office Assistant/Contracting
Coatings Application & Waterproofing
01.2015 - 01.2016
Certified Nursing Assistant
Foxes Grove
01.2008 - 01.2019
Associate of Science - Business Administration
Post University
Bachelor of Science - Business Administration/Management
Post University
Some College (No Degree) - General Studies
Lewis & Clark Community College
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