Summary
Overview
Work History
Education
Skills
Timeline
background-images

Crystal Harper

Owatonna,MN

Summary

Dynamic professional with a proven track record at Sevita, excelling in client support and behavior redirection. Skilled in time management and first aid, I enhanced the quality of life for individuals with disabilities through tailored care plans. Committed to fostering positive relationships and achieving personal goals for clients.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Sevita
01.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Team Leader

Walmart
05.2024 - 11.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Commercial Sales Manager

AutoZone
09.2015 - 11.2023
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Kept track of inventory to ensure we had the parts for our customers. Or find parts at other stores or do outside buys from other parts businesses

Education

Warren East High School
Bowling Green, KY
05-1998

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Parts knowledge

Timeline

Direct Support Professional

Sevita
01.2025 - Current

Team Leader

Walmart
05.2024 - 11.2024

Commercial Sales Manager

AutoZone
09.2015 - 11.2023

Warren East High School

Similar Profiles

CREATE PROFILE
Crystal Harper