Crystal Harrell
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Apple Inc.
Sunnyvale, CA
04.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to employee inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Control Room Operator
Apple
Cupertino, CA
05.2020 - Current
- I answer calls from employees globally, understand their needs, provide options for resolution, and raise issues to appropriate resources for resolution.
- I use different GSOC software and systems for communications, video review, investigate alarms in various Apple buildings globally, dispatch Customer Service and Safety Specialists in the field, and coordinate larger issues with public safety agencies and leadership team
- I work closely with all Global Security teams such as Operations, Crisis Management, Environmental Health & Safety, Investigations, Data Centers, Facilities, Legal and HR.
- I write comprehensive incident summaries following any emergency events.
- I assist in training and mentoring new operators in GSOC.
- Participated in daily staff meetings/briefings for professional development and special events.
Engineer Project Specialist
Apple
Cupertino, CA
03.2021 - 09.2021
- Supervised multiple projects from project start through delivery by prioritizing needs.
- Created Purchase orders for Hardware Projects.
- Managed inventory room with over 200 parts.
- Arranged events by overseeing logistics and budgets
- Gathered requirements for ongoing projects and organized details for management use.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Built strong relationships with internal and external stakeholders
- Created training documents
Customer Service Safety Specialist
Apple
Cupertino, CA
09.2018 - 05.2019
- Answering and responding to phone calls, security system alerts Monitoring activity across campuses, resolving conflicts and escalating as needed.
- Maintaining inventory of available safety, medical, and transportation equipment Exercising proper judgement in stressful or heightened situations.
- Assisting Apple employees, customers, and visitors with inquiries Preparing security reports and attending security briefings.
- Worked independently and collaboratively to resolve urgent issues to protect Apple property.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Participated in daily staff meetings/ briefings for professional development activities and special events.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Medical Coding and Billing Specialist
Action Urgent Care
San Jose, CA
03.2018 - 06.2018
- Reviewing and analyzing patient medical records for accuracy
- Billing patient's insurance according to specific diagnosis and procedure guidelines
- Resolving insurance claim denials with insurance companies Answering billing questions over the phone and in person.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Verified signatures and checked medical charts for accuracy and completion.
Contract Administrator
Sciex
Redwood City, CA
04.2017 - 03.2018
- Oversaw full contract administration processes for over $1 Million in yearly service and material purchases.
- Booking Purchasing Orders.
- Utilizing Skype for Business.
- Providing high attention of detail to data reports to help the sales team.
- Assist with Customer Care (Phone calls, Reports and Purchase orders).
- Proficient in Excel, Word and PowerPoint.
- Completing various Projects.
- Validating Contact Renewals and Creating Contracts for Warranty Renewals for Western and Eastern regions.
- Working with the Sales team to send out quotes to Customers.
- Responding and sending out Emails for high volume SCIEX inbox.
- Skilled with working with Oracle (Booking contracts and retrieving invoice information).
- Fixing Billing/Credit issues through oracle.
- Process no-charge extensions, replacements, etc.
- Advanced Knowledge with Salesforce (Certified in Mobile Force).
- Assisted in creating training modules.
Contract Administrator
TriNet
Pleasanton, CA
05.2016 - 04.2017
- Processing new sales leads.
- Managing the correspondence between the sales team and their clients.
- Monitoring customer accounts via Salesforce.
- Providing data and reports to help the sales team.
- Keeping track of sales targets.
- Responding to 100 emails per day.
- Some auditing for contracts as well as utilizing Skype for Business.
- Responsible for a variety of special projects.
- Researched laws and regulations potentially impacting company policies and procedures.
Assistant Property Manager
Con Am Management
Fresno, CA
12.2015 - 05.2016
- Helped assist with Contract Process.
- Filing Contracts / Payment history.
- Process Rent Payments.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Writing work orders for Maintenance department.
- Making phone calls to Tenants related to lease issues.
- Helped with Move in and Move out Process.
- Escalated any major issues to property manager for immediate remediation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
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Authorization Specialist
Old Republic Home Warranty
San Ramon, CA
03.2015 - 09.2015
- High call volume call center.
- Ensured customer needs taken care of within 12 minutes Name phone number, email address, personal website (i.e.
- LinkedIn) specify what part of the resume this is, work experience, List total Apple tenure at top and positions below using format month year- present good use of present tense verbs for current position, recommended to move to PAR format: Problem you are trying to solve, Action you took, Results you achieved.
- This will help transform the tasks you have listed to accomplishments.
- Also be sure to list your most important/most proud bullet points first- this is what the recruiter sees first use past tense verbs for prior positions, use PAR format format should read: position, company, location, time in role (month year).
- Authorized work orders for technicians.
- Went over plan coverage with home owners.
- Entered all data in the system.
Customer Service Representative
Lavante Inc
San Jose, CA
07.2014 - 12.2014
- Made approximately 170 outbound calls a day.
- Updated all information on the accounts.
- Evaluated scripted voicemails for unreceptive phone calls.
- Maintained customer needs and provided customized solutions.
- Maintained and achieved an understanding company policies and procedures.
Customer Service Representative
Alorica Inc
Fresno, CA
05.2013 - 05.2014
- Assisted caller/ customers with their billing questions relating to their account.
- Answered all technical questions regarding customer phones tablets and computers.
- Performed heavy multitasking assisting callers while researching resolutions.
- Performed managerial duties, walking the floor, assisting other employees and providing feedback advice to both customers and employees when needed.
- De-escalated phone calls and assisted others with their concerns.
- Educated customers on promotions to enhance sales.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts
Boston, MA01.2026
High School Diploma -
Merced High School
Merced, CA06.2010
Skills
- Problem resolution
- Telephone etiquette
- Effective written and verbal communication
- Computer proficiency
- Organization and Time Management
- Multitasking Abilities
- Attention to Detail
- Flexible and Adaptable
- Teamwork and Collaboration
Office Administration
Critical Thinking
Certification
- First Aid/CPR Certified
- Salesforce
Timeline
Administrative Assistant
Apple Inc.
04.2022 - Current
Engineer Project Specialist
Apple
03.2021 - 09.2021
Control Room Operator
Apple
05.2020 - Current
Customer Service Safety Specialist
Apple
09.2018 - 05.2019
Medical Coding and Billing Specialist
Action Urgent Care
03.2018 - 06.2018
Contract Administrator
Sciex
04.2017 - 03.2018
Contract Administrator
TriNet
05.2016 - 04.2017
Assistant Property Manager
Con Am Management
12.2015 - 05.2016
Authorization Specialist
Old Republic Home Warranty
03.2015 - 09.2015
Customer Service Representative
Lavante Inc
07.2014 - 12.2014
Customer Service Representative
Alorica Inc
05.2013 - 05.2014
High School Diploma -
Merced High School
Bachelor of Science - Business Administration And Management
University of Massachusetts