Crystal Harris
Ellenwood,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Omni Hotels & Resorts
Atlanta, GA
10.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Support Specialist
OnStar
Atlanta, GA
02.2012 - 05.2015
- Delivered timely solutions to customer inquiries
- Facilitated product installation support
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Enhanced customer satisfaction using effective communication skills
Licensed Insurance Agent
Globe Life American Income
Atlanta, GA
07.2012 - 02.2015
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
Education
Certified Nurses Assistant - Healthcare
American Professional Institute
Decatur, GA04-2008
Life/Health Insurance
Licensed Insurance
Atlanta, GA11-2011
Skills
- Analytical Reporting Skills
- Appointment Coordination
- Account Management
- Data Acquisition
- Data Protection Expertise
- Customer Communication
Certification
- Georgia Insurance Licenses
- CNA Certificate
Timeline
Customer Service Representative
Omni Hotels & Resorts
10.2015 - Current
Licensed Insurance Agent
Globe Life American Income
07.2012 - 02.2015
Customer Support Specialist
OnStar
02.2012 - 05.2015
Certified Nurses Assistant - Healthcare
American Professional Institute
Life/Health Insurance
Licensed Insurance
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