CRYSTAL HENDERSON
Apopka,FL
Summary
Meticulous Health Information Management Supervisor specializing in compliance monitoring and data integrity. Demonstrated expertise in implementing efficient workflows and conducting thorough audits, ensuring strict adherence to regulatory standards while optimizing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Information Management Supervisor
Orlando Health
Orlando, FL
03.2025 - Current
- Supervised health information management staff and ensured compliance with policies.
- Implemented daily workflow processes to enhance data accuracy and efficiency.
- Reviewed medical records for completeness and adherence to regulatory standards.
- Conducted audits of patient files to identify discrepancies and resolve issues.
- Maintained updated knowledge of health information regulations and best practices.
- Assisted in training new staff members on proper documentation techniques, coding practices, and other relevant protocols.
- Took part in meetings and committees to discuss such topics as electronic health records and communicated best ways to improve workflows.
Claims Specialist
State Farm
Orlando, Florida
10.2022 - 02.2025
- Investigated claim details to determine validity and coverage eligibility.
- Reviewed and processed insurance claims in accordance with company policies.
- Collaborated with adjusters to assess damages and evaluate claims effectively.
- Communicated with clients to gather necessary documentation for claims.
- Utilized claims management software to track and manage claim progress.
Collections Account Manager
Synchrony
Altamonte Springs, Florida
06.2016 - 09.2022
- Managed collections efforts for delinquent accounts and resolved disputes.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and efficiency.
- Provided excellent customer service by responding promptly to requests or inquiries.
Education
Associate of Arts - Education
University of Phoenix
Tempe, AZ12-2018
Skills
- Electronic health records
- Health record auditing
- Data management
- Compliance monitoring
- Claims processing
- Risk management
- Staff training
- Problem solving
- Critical thinking
- Team collaboration
- Time management
- Customer service
Certification
Certified Revenue Cycle Representative
Timeline
Health Information Management Supervisor
Orlando Health
03.2025 - Current
Claims Specialist
State Farm
10.2022 - 02.2025
Collections Account Manager
Synchrony
06.2016 - 09.2022
Associate of Arts - Education
University of Phoenix