Teresa Martinez
St. Cloud,FL
Summary
Bilingual Health Information Technician highly knowledgeable in electronic health records software and recruiting and onboarding new employees. Communicative professional working collaboratively with departments to minimize risk and effectively resolve issues. Looking to take on a challenging role with the Department of Veterans Affairs.
Overview
14
14
years of professional experience
Work History
Health Information Management Supervisor
Department Of Veterans Affairs
01.2023 - Current
- Improved patient data accuracy by implementing standardized documentation procedures and training staff on best practices.
- Enhanced efficiency in records management by streamlining processes, resulting in reduced retrieval times and increased accessibility for healthcare providers.
- Ensured compliance with HIPAA regulations by developing and enforcing strict confidentiality policies for handling sensitive patient information.
- Reduced errors in medical coding by conducting regular audits, providing feedback to staff, and offering additional training as needed.
- Increased department productivity by optimizing scheduling, delegating tasks effectively, and monitoring employee performance.
- Facilitated seamless communication between clinical teams and health information management staff to ensure accurate patient records.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Implemented quality assurance measures to monitor the accuracy of patient charts, resulting in improved data reliability for decision-making purposes.
- Led team of health information management professionals to achieve department goals while maintaining a positive work environment.
- Developed and implemented performance metrics to evaluate staff productivity, identifying areas for improvement and providing constructive feedback.
Health Information Technician
Department Of Veterans Affairs - United States Government
01.2019 - 01.2023
- Collaborated with Health Administrative Service (HAS) interviewing candidates for position.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Maintained relationships with medical providers, nurses and hospital personnel .
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Trained interns and newly hired technicians.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Retrieved medical data for physicians and hospital personnel.
- Reviewed recordkeeping procedures for patients and doctors.
- Reviews health records to ensure that all records contain sufficient information to meet medical/legal requirements, to ensure continuity of patient care, and to support education and research needs.
- Prepares complex weekly and monthly reports noting status of all incomplete/delinquent records and compliance reports and submits reports to appropriate administrative and clinical staff.
- Responsible for ensuring that all patient care data entered in VistA and/or Computerized Patient Record System (CPRS) is accurate, timely, and completed.
- Spearheaded and implemented new projects to expand scope of engagement.
Accounts Receivable Technician
Department Of Veterans Affairs - United States Government
01.2017 - 01.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Analyze and interpret patient medical records, organize, and process documentation to be mailed to third party insurance carriers.
Medical Reimbursement Technician
Department Of Veterans Affairs - United States Government
09.2010 - 01.2017
- Became Lead Medical Reimbursement Technician from September 2015 to June 2016. Managed over 20 employees as Lead Medical Reimbursement Technician.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Review medical documents and determine if documentation is associated to employee’s worker’s compensation case.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Distribute and balance workload among employees in accordance with established work flow processes or job specialization, assure timely accomplishment of assigned workload and ensure that each employee has enough work to keep busy.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Keep in touch with status and progress of work and make day to day adjustments in accordance with established priorities, obtaining assistance from supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ02.2013
Associate of Applied Science - Health Information Management
University of Phoenix
Tempe, AZ06.2011
Skills
- Account Management
- Medical Auditing
- Operational Requirements
- Electronic Health Records Systems
- Statistical Data
- Data Entry Software
- Medical Records and Documentation
- Administrative Support
- Strategic Planning
- Records Administration
- Medical Release of Information ROI
- Job Assignments
Affiliations
American Health Information Management Association
Languages
Spanish
Native or Bilingual
References
Ebony T. Smith
elbony.smith@va.gov
(601) 213-8811
Natalie T. Sangria
natalie.sangria@va.gov
(407) 631-8758
Ingrid Lopez-Rivera
ingrid.lopezrivera@va.gov
Timeline
Health Information Management Supervisor
Department Of Veterans Affairs
01.2023 - Current
Health Information Technician
Department Of Veterans Affairs - United States Government
01.2019 - 01.2023
Accounts Receivable Technician
Department Of Veterans Affairs - United States Government
01.2017 - 01.2019
Medical Reimbursement Technician
Department Of Veterans Affairs - United States Government
09.2010 - 01.2017
Bachelor of Science - Health Administration
University of Phoenix
Associate of Applied Science - Health Information Management
University of Phoenix
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