Crystal Henry Mayers
Brandon
Summary
Administrative and project management professional with 15+ years of experience as an Office Assistant, Travel Agent Assistant, Clerk, Clerical Officer, Personal Secretary, and Business Operations Assistant II. Skilled in communication, organization, and fostering effective human interaction in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
AdventHealth Carrollwood
08.2025 - Current
- Provides clerical support to the department and leadership staff.
- Screens incoming visitors and telephone calls, inadequately handling routine calls and directing others to the appropriate areas or departments.
- Manages incoming and outgoing correspondence, ensuring appropriate follow-up, including drafting response correspondence and advising Managers of important or urgent mail.
- Prepares and distributes meeting agendas/material and minutes for the AHCW Finance Board Committee and Sustainable Committee.
- Maintains the AHCW Finance Board Committee filing system.
- Provides administrative support on projects and events; 2025 Doctor’s Service Awards, Physician’s Diwali Celebrations, etc.
- Maintains the President/CEO’s birthday card distribution for all employees.
- Maintains the leadership contact listing.
- Maintains department supplies and orders supplies within budget dollars.
- Maintains and procures employee business cards.
- Coordinates the calendar scheduled appointments for the administration conference room.
Specialty Sales Team Lead
Target at Brandon Town Center
01.2025 - 06.2025
- Models, trains and coaches team member expectations to deliver GUEST service model culture.
- Plans daily/weekly workload for designated areas.
- Assists Executive Team Lead (ETL) with scheduling team members based on the workload.
- Partners with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained.
- Support teams' execution of changes and updates to merchandise sets, and visual presentations for defined categories.
- Supports my direct leader in leading assigned department backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Addresses the store emergency and compliance needs.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DP) and maintain a compliance culture while executing those duties.
- All other duties based on business needs.
Seasonal Style Consultant (Seasonal)
Target at Brandon Town Center
10.2024 - 01.2025
- Create a welcoming experience for guests.
- Ensure product availability by keeping the salesfloor replenished and organized to create a guest ready, easy to shop experience that’s welcoming and inspiring for all.
- Maintain and use the fitting rooms to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look.
- Be an expert and dedicated owner of assigned areas to ensure sales floor is zoned, in stock and accurately signed for guests.
- Solve the guests needs, using available tools like myCheckout or the Target App to consistently offer selections that are not available in store.
- Support Guest Services such as back-up cashier, order pick-up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
Business Operation Assistant II/Executive Assistant
Ministry of National Diversity and Social Integration (now Ministry of Sport and Community Development)
09.2012 - 04.2024
- Managed and coordinated the arrangements for meetings, workshops, conferences and other similar events, both internally and externally, by providing logistical support to the Director, Human Resource Services, Senior Human Resource Officer and Senior Human Resource Analyst; including scheduling dates and arranging for air and ground support; arranging accommodation; sourcing and reserving conference facilities.
- Prepared agenda and taking minutes/notes for meetings. Following up the implementation of actions and decisions taken as required.
- Managed the Director, Human Resource Services, Senior Human Resource Officer and Senior Human Resource Analyst calendars, arranging meetings and engagements.
- Supervised clerical/secretarial staff, provided guidance and training.
- Prepared complex correspondence, reports, and documents; managing incoming and outgoing correspondence.
- Managed the office supply chain and maintained equipment.
- Screened incoming visitors and telephone calls, inadequately handling routine calls and directing others to the appropriate areas or departments as necessary.
- Drafted, prepared and submitted legal documents to request statement of indebtedness for the processing of employees’ contract gratuity/ benefit packages for payment.
- Assisted with the recruitment and selection process.
- Assisted staff by providing detailed information regarding employment files.
- Reviewed legal documents for employment and vendor contracts.
- Collaborated with other Government agencies on staffing matters.
- Attended educational events to increase professional knowledge and growth.
Personal Secretary to the Minister of State
Ministry of Works and Infrastructure
02.2011 - 06.2012
- Took notes at meetings, prepared agenda, and transcribed documents.
- Coordinated travel documents and provided protocol services.
- Attended to telephone inquiries and visitor appointments.
- Maintained correspondence and confidential files.
- Prepared travel documents and arranged business forums.
- Coordinated scheduling of conference room.
Personal Secretary to the Parliamentary Secretary
Ministry of Sport and Youth Affairs
09.2010 - 01.2011
- Took notes at meetings and transcribed documents.
- Managed agenda and circulated meeting documents.
- Responded to letters and invitations.
- Received, sorted and distributed incoming and outgoing documents.
- Coordinated travel documents for the Parliamentary Secretary.
Clerical Officer
Ministry of Sport and Youth Affairs
01.2007 - 08.2010
- Provided administrative support staff, sourced and maintained stock records.
- Set-up project and proposal file folders.
- Coordinated meetings and served as a liaison with other departments on basis administrative and operational matters.
- Performed a range of staff and operational support activities.
- Developed project proposals and prepared reports.
- Developed and executed project programs outlined in the Ministry’s policy.
Clerk Swimming Pool (Service Commissions Department)
Ministry of Sport and Youth Affairs
12.2004 - 12.2006
- Provided administrative support to staff.
- Prepared pay sheets and recorded inventory.
- Managed cash collection and deposited funds.
Human Resource Clerk I (On-the-job Training)
Ministry of Sport and Youth Affairs
02.2004 - 12.2004
- Prepared pension, leave, and increments for employees.
- Provided administrative support to staff.
Travel Agent Assistant
Charlana's Tours and Travel Service
03.2001 - 07.2002
- Constructed travel packages for cruises.
- Prepared applications for U.S. visa applicants.
- Booked local and international flights.
- Managed customer service.
Office Assistant
Tuition Center
09.2000 - 01.2001
- Provided administrative and office management support.
- Managed student enrollment and accounting.
- Scheduled classes and maintained filing system.
Education
Advanced Certificate - Computer Studies
Tuition Center
11-2000
C.X.C. O' Levels -
Woodbrook Government Secondary School
06-2000
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient written communication skills
- Proficient verbal communication skills
- Interpersonal communication skills
- Ability to work independently
- Ability to work in a team-oriented environment
- Professional interactions
- Excellent verbal communication skills
- Excellent written communication skills
- Secretarial Operations
- Telephone Operations
- Human Resource Management
- Project Management
- Business Administration
- Event Coordination
- Data transcription
- Communication
- Customer Service
- Training
- Development
Certification
- Certificate in Human Resource Management, The Professional Institute of Marketing and Business Studies Limited, 01/01/05, 06/30/05
- Advanced Certificate in Human Resource Management, School of Business and Computer Studies, 04/01/06, 07/31/06
- Effective Business Writing Workshop, Arthur Lok Jack Graduate School of Business, 03/01/08, 03/31/08
- Women in Leadership Roles, Arthur Lok Jack Graduate School of Business, 03/01/09, 03/31/09
- Protocol Training, Fifth Summit of the Americas, 04/01/09, 04/30/09
- Certificate in Executive Assistant, Institute of Training and Development, 06/01/09, 08/31/09
- Certificate in Protocol and Event Management, Institute of Training and Development, 09/01/09, 11/30/09
- Liaison and Etiquette Training, Commonwealth Heads of Government Meeting, 11/01/09, 11/30/09
- Certificate in Management and Supervisory Skills, Institute of Training and Development, 05/01/10, 08/31/10
- Certificate in Business Administration (LCCI), University of London, Institute of Training and Development, 09/01/14, 09/30/14
References
Available upon request.
Volunteer And Community Activities
- Protocol Officer, Fifth Summit of the Americas, 04/01/09
- Liaison Officer, Commonwealth Heads of Government Meeting, 11/01/09
- Executive Secretary, Westside Volleyball Club
- Public Relations Officer, Progress Youth Group
- Youth Participant, World Youth Conference 2010 in Mexico
- Public Relations Officer/Assistant Secretary, Association for Special Advisors and Personal Assistants
- Registration Clerk, Advent Health Youth Sports Safety Summit, 06/01/24
- Registration Clerk, Advent Health Bucs Baby Bash, 06/01/24
- Welcome desk representative, Advent Health Back to School Drive, 07/01/24
Timeline
Senior Administrative Assistant
AdventHealth Carrollwood
08.2025 - Current
Specialty Sales Team Lead
Target at Brandon Town Center
01.2025 - 06.2025
Seasonal Style Consultant (Seasonal)
Target at Brandon Town Center
10.2024 - 01.2025
Business Operation Assistant II/Executive Assistant
Ministry of National Diversity and Social Integration (now Ministry of Sport and Community Development)
09.2012 - 04.2024
Personal Secretary to the Minister of State
Ministry of Works and Infrastructure
02.2011 - 06.2012
Personal Secretary to the Parliamentary Secretary
Ministry of Sport and Youth Affairs
09.2010 - 01.2011
Clerical Officer
Ministry of Sport and Youth Affairs
01.2007 - 08.2010
Clerk Swimming Pool (Service Commissions Department)
Ministry of Sport and Youth Affairs
12.2004 - 12.2006
Human Resource Clerk I (On-the-job Training)
Ministry of Sport and Youth Affairs
02.2004 - 12.2004
Travel Agent Assistant
Charlana's Tours and Travel Service
03.2001 - 07.2002
Office Assistant
Tuition Center
09.2000 - 01.2001
Advanced Certificate - Computer Studies
Tuition Center
C.X.C. O' Levels -
Woodbrook Government Secondary School