Crystal Hernandez
Rancho Cucamonga,CA
Summary
Proven Health Insurance Broker motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building, and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance driving new business development through innovative strategies and public speaking
Overview
20
20
years of professional experience
Work History
Health Insurance Broker
Self-employeed
Rancho Cucamonga, CA
02.2014 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication updates.
- Maintaining my book of business 99%, with growth at 33% a year.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally in a timely matter.
- Participated in ongoing professional development opportunities, staying current on the industry to enhance skills to provide excellent service to clients and associates.
- Bringing new brokers into the industry, training to fill gaps while enhancing capabilities with support while in/out on the field.
- Working with my team on marketing strategies, and building relationships with medical groups.
- Conduct monthly seminars on Medicare, to educate the public about the Medicare health system, and how to receive health plan options.
- Have strong knowledge of the Health Senior marketing plans.
Office Administrator
Hussmann Corporation
Chino, CA
06.2004 - 04.2011
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Developed and implemented a comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
High School Diploma -
Nogales High School
La Puente, CA06.1994
Skills
- Strategic thinker
- Leadership training
- Public Speaking
- Customer Relations
- Sales Development
- New Business Development
- Driven and Determined
- Relationship Building
Timeline
Health Insurance Broker
Self-employeed
02.2014 - Current
Office Administrator
Hussmann Corporation
06.2004 - 04.2011
High School Diploma -
Nogales High School