Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Hernandez

Hartford,CT

Summary

Results-driven Service Advisor skilled in customer relationship management and complaint resolution. Experience in delivering exceptional customer service and resolving inquiries to enhance satisfaction. Proficient in coordinating service appointments and optimizing operational efficiency to improve overall customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ace Rent A Car
New Britain, Connecticut
07.2023 - Current
  • Assisted customers with inquiries, providing relevant product information to resolve issues.
  • Maintained accurate records of customer interactions, ensuring reliable access to customer histories.
  • Utilized communication skills to address customer concerns, contributing to improved satisfaction levels.

Service Advisor

LTO Holdings LLC
New Britain, CT
07.2023 - Current
  • Assisted customers with product inquiries and service options.
  • Coordinated service appointments to optimize technician schedules.
  • Resolved customer complaints efficiently and professionally.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Customer Service Cashier

Marshalls Department Store
Hartford, Connecticut
05.2022 - 07.2023
  • Handled cash, credit, and gift card transactions accurately.
  • Processed customer transactions efficiently at the point of sale.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization in the checkout area.
  • Monitored inventory levels at the register for restocking needs.

Education

High School Diploma -

Crec Public Safety Academy
Enfield, CT
06-2017

Skills

  • Customer service
  • Complaint resolution
  • Customer relationship management
  • Service coordination
  • Order fulfillment
  • Appointment scheduling
  • Scheduling
  • Data entry
  • Inventory monitoring
  • Problem solving
  • Time management
  • Prioritization
  • Active listening
  • Conflict resolution
  • Team collaboration
  • Call escalation
  • Business development
  • Sales expertise
  • Product knowledge
  • Administrative support
  • Money handling
  • Data entry

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Ace Rent A Car
07.2023 - Current

Service Advisor

LTO Holdings LLC
07.2023 - Current

Customer Service Cashier

Marshalls Department Store
05.2022 - 07.2023

High School Diploma -

Crec Public Safety Academy
Crystal Hernandez