Crystal Higgins

• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Performed routine tests such as urine dip stick, vision and hearing tests.
• Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
• Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Prepared prescription refill requests on behalf of physician to prevent lags.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Cleaned and disinfected chairs and equipment according to facility policy.
• Resolved and clarified issues with patient medications and collaborated with local pharmacies.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Acted as liaison between physician and patient, answering questions and delivering test results.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.

• Hospital staffing- medical technician task such as put patient's in Emergency rooms, sit one on one with patient's, complete vitals on patient's when asked.

In home care of patients. Food prep, medication prep, light house work and transportation to and from appointments.

• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Labeled blood vials with critical information like time of collection, date, and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
• Communicated with medical transcriptionists regarding patient medical records.
• Prepared patients for examinations, taking vital signs and updating medical histories.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Answered appointment calls.
• Used ECW and EMR software to process patient payments and update accounts.
• Educated patients about medications, procedures and physician's instructions.
• Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Performed routine tests such as urine dip stick, vision and hearing tests.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Organized charts, documents and supplies to maintain team efficiency.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.