Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Hock

Essex,MD

Summary

Dynamic manager with a proven track record at The Great Cookie, excelling in team leadership and customer service. Enhanced productivity through effective staff training and streamlined inventory processes, achieving significant waste reduction. Skilled in project management and relationship building, fostering a positive work environment that drives success.

Overview

15
15
years of professional experience

Work History

Manager

The Great Cookie
White Marsh, MD
03.2024 - Current
  • Supervised daily operations to ensure high-quality product standards and customer satisfaction.
  • Developed and implemented training programs for new staff, enhancing team performance and productivity.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels for efficiency.
  • Led cross-functional teams to execute marketing initiatives, increasing brand visibility in the local market.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Collaborated with suppliers to negotiate cost-effective contracts, enhancing profit margins without compromising quality.
  • Fostered a positive work environment through effective communication and conflict resolution among team members.

Server

Golden Corral Buffet and Grill
Rossville Boulevard
09.2018 - 02.2024

I was a server.

I cleaned up were ever my area was for that day.

Cashier

EXXON
Lansdowne, PA
07.2016 - 02.2017
  • Processed customer transactions efficiently to ensure accurate sales and prompt service.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained a clean and organized checkout area, promoting a welcoming environment.
  • Collaborated with team members to optimize workflow during peak hours, enhancing productivity.

Food Service Worker

My One Grill
Baltimore, MD
03.2011 - 02.2014
  • Prepared and assembled food items according to standardized recipes and portion sizes.
  • Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health regulations.
  • Operated kitchen equipment safely, following all safety protocols and procedures.
  • Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.

Education

GED -

Chesapeake High School
Essex

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Project management
  • Staff development
  • Shift scheduling
  • Sales management

Timeline

Manager

The Great Cookie
03.2024 - Current

Server

Golden Corral Buffet and Grill
09.2018 - 02.2024

Cashier

EXXON
07.2016 - 02.2017

Food Service Worker

My One Grill
03.2011 - 02.2014

GED -

Chesapeake High School