Crystal Holliman
Cookeville,TN
Summary
Enthusiastic Housekeeping management offering 17 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Also, have been serv safe and haccp while employed at sodexo for 12yrs. I want to grow and continue to learn!!
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Wildwood Resort and Marina
Granville, TN
04.2020 - 03.2024
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 12 or more housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assisted in budget preparation related to labor costs, materials and supplies expenses..
- Provided support during special events such as conferences or conventions when necessary.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Collaborated with other departments on various projects as needed.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Practiced safe work habits and wore protective safety equipment.
- Prepared work schedules for associates to promote proper staffing levels.
Rotating Superviser
Sodexo US
Nashville, TN
01.2018 - 08.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff member
- Serv safe
- Haccp
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
GED -
Nashville State
Some College (No Degree) - Business And Management
Daymarr
Nashville, TNSkills
- Weekly Payroll for each member of my team
- Weekly management meetings
- Daily meetings with my staff
- Scheduling for each member of my staff
- Interior And Exterior Cleaning
- Hotel Policies Compliance
- Preventive Maintenance
- Operations Management
- Salesforce Management
- Change Management
- Complex Problem-Solving
- Information Confidentiality
- Quality control
- Policy Implementation
- Leadership
- Cross-Functional Team Management
- Staff Development
- Supply Inventory Management
- Facility Inspections
- Regulatory Compliance
- English language
- Building Maintenance
- Procedural Improvements
- Gu
- Guest Relations
- Organized worker like to work in structure and routine
Timeline
Housekeeping Manager
Wildwood Resort and Marina
04.2020 - 03.2024
Rotating Superviser
Sodexo US
01.2018 - 08.2019
GED -
Nashville State
Some College (No Degree) - Business And Management
Daymarr