Crystal Holmes
Evadale,Texas
Summary
Dynamic Store Manager with a proven track record at Dollar General, enhancing operational efficiency and customer satisfaction through expert project management and exceptional leadership. Skilled in retail inventory management and fostering team collaboration, I significantly boosted sales while minimizing losses. My approach combines strategic shift scheduling with motivational staff incentive programs, driving both performance and morale.
Overview
3
3
years of professional experience
Work History
Store Manager
Dollar General
02.2010 - 10.2012
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
General -
Evadale High School
Evadale, TX05.1999
Skills
- Project Management
- Customer Service Management
- Loss Prevention
- Shift Scheduling
- Hourly shift management
- Employee Training
- Payroll Management
- Retail Inventory Management
- Supply Ordering
- POS Systems
- Operations Management
- Team Building and Leadership
- Delegating Work
- Store Opening and Closing
- Bank deposit procedures
- Customer Relations
- Cash Management
Timeline
Store Manager
Dollar General
02.2010 - 10.2012
General -
Evadale High School