Summary
Overview
Work History
Education
Skills
References
Timeline
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Crystal Horn

Brighton,NY

Summary

I strive to enhance customer satisfaction going above and beyond making their experience special. Attentive to detail .Skilled in decision-making and time management. Independent but also team oriented. Strive to maintain a clean neat work environment.

Overview

2026
2026
years of professional experience

Work History

Manager

Loews Webster Movie Theater
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Completed employee scheduling
  • Counted and submitted inventory
  • Set up cash drawers

Server

Trata
10.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server/ Bartender

Blu Wolf Bistro
11.2012 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Built and maintain relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bussed and reset tables to keep dining room and work areas clean.


-Helped Manage, host, run food

Server/bartender

Longhorn Steakhouse
10.2015 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Texas Roadhouse
01.2012 - 04.2015
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Bugaboo Creek Steakhouse
04.2010 - 04.2014
  • Took guests orders promptly and correctly
  • Cleaned and bused tables
  • Completed running and closing sidework
  • Ran food
  • Cashed guests out a maintained proper change and bank.
  • Worked as a team on large parties and sidework.
  • Established regulars

Server

Red Robin
02.2011 - 04.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Perkins Family Restaurant
10.2008 - 04.2012
  • Opened the restaurant at 6am
  • Set up for the day
  • Took orders in timely manner and made sure guests happy.
  • Cashed guests out
  • Cleaned and bused tables.
  • Did running and closing sidework.
  • Maintained a team oriented atmosphere

Education

Business Accountancy

Monroe Community College
Rochester, NY

Phlebotomist -

Bryant And Stratton College
Henrietta, NY
04.2013

High School Regents Diploma -

Wayne Central School District
Ontario, NY
06.2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Punctuality
  • Cleanliness

References

Tatiana Leblanc - 585-489-9500


Jonathan Hopkins- 585-727-5806


Tiffany Stern- 585-797-8944

Timeline

Server

Trata
10.2021 - Current

Server/bartender

Longhorn Steakhouse
10.2015 - 04.2019

Server/ Bartender

Blu Wolf Bistro
11.2012 - Current

Server

Texas Roadhouse
01.2012 - 04.2015

Server

Red Robin
02.2011 - 04.2012

Server

Bugaboo Creek Steakhouse
04.2010 - 04.2014

Server

Perkins Family Restaurant
10.2008 - 04.2012

Manager

Loews Webster Movie Theater

Business Accountancy

Monroe Community College

Phlebotomist -

Bryant And Stratton College

High School Regents Diploma -

Wayne Central School District
Crystal Horn