Crystal Humphrey
A&A Associates
ORLANDO,FL
1
Certification
7
years of professional experience
Detail-oriented Security Officer skilled in CCTV surveillance, incident reporting, and access control. Committed to enhancing safety protocols and delivering exceptional customer service to ensure a secure environment for all stakeholders.
Experienced professional with a strong background in emergency management and security operations. Proven ability to respond to incidents promptly, implement safety protocols, and resolve customer issues effectively, contributing to overall safety and satisfaction.
Reliable security officer with expertise in monitoring premises and managing customer interactions. Known for enhancing safety measures while maintaining a welcoming atmosphere, ready to support organizational goals through effective incident management and proactive customer service.
Work History
Security Officer
9 Months- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify potential hazards and maintain a secure environment.
- Responded promptly to incidents, ensuring appropriate actions were taken to mitigate risks.
- Assisted in implementing security protocols, enhancing overall safety measures on site.
- Participated in training sessions to enhance knowledge of security practices and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed service requests and maintained accurate records in company database systems.
- Assisted team members in training on new customer service tools and practices to enhance efficiency.
- Collaborated with cross-functional teams to improve customer satisfaction and streamline support processes.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
4 Years 2 Months- Conducted follow-up calls to ensure resolution of issues, fostering positive customer relationships.
- Monitored service quality metrics, identifying areas for improvement in response times and accuracy.
- Developed training materials for onboarding new employees, enhancing consistency in service delivery.
- Led initiatives to gather customer feedback, driving improvements in service offerings and client engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma
- Awarded (President Of The National Honor Society)
- Honor Roll (Every Year Until Graduated)
- 4.0 GPA
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
CCTV monitoring
Detail-oriented
Reliability
Emergency management
Access control
Emergency response
Dispatch
Certification
- Licensed (Security) - 2025
Timeline
Security Officer
A&A Associates
10.2025 - 07.2026Read More
Customer Service Representative
Universal Roof & Contracting
09.2023 - 08.2025Read More
Customer Service Representative
CardWorks Servicing
05.2019 - 07.2023Read More
Pahokee M/S Highschool
High School Diploma
Read More