Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Ibarra

Harlingen,TX

Summary

Dynamic customer service professional with proven expertise at Group O, excelling in problem resolution and active listening. Skilled in CRM software, I enhanced customer satisfaction through effective communication and implemented a rewards program that fostered loyalty. Committed to delivering exceptional service and improving user experiences in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Group O
05.2024 - Current
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen, TX
09.2020 - 04.2024
  • Resolved customer inquiries and complaints, ensuring satisfaction through effective communication and problem-solving skills for mortgage medical insurance
  • Managed high-volume calls while maintaining professionalism and adherence to company guidelines.
  • Documented interactions accurately in customer relationship management software for tracking and follow-up purposes.

Cashier

Harlingen Water Works
Harlingen, TX
08.2013 - 12.2014
  • Executed customer transaction processing with precision and efficiency.
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and debit transactions securely.
  • Collaborated with team members to improve service efficiency.

Education

No Degree - Billing And Coding

Southern Careers Institute
TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft outlook
  • Customer relationship management (CRM)
  • CRM software

Timeline

Customer Service Representative

Group O
05.2024 - Current

Customer Service Representative

Advanced Call Center Technologies LLC
09.2020 - 04.2024

Cashier

Harlingen Water Works
08.2013 - 12.2014

No Degree - Billing And Coding

Southern Careers Institute