Crystal Jackson
Florence,MS
Summary
Responsible worker proficient in customer service and a little experience in marketing and billing. Passionate and motivated, with a drive for excellence. Goal oriented worker and dedicated to the meeting goals and need. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging task. Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Overview
24
24
years of professional experience
Work History
Associate
WalMart
Richland, MS
03.2021 - 03.2025
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Motivated staff through positive reinforcement techniques.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assigned projects and distributed tasks to team members as per area of expertise.
Customer Service Manager
Quality Auto Interiors
Florence, MS
05.2001 - 05.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to customer inquiries via phone or email in a professional manner.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Developed and implemented office policies and procedures.
General Office Worker
Mosquito Authority
Brandon, MS
02.2015 - 02.2016
- Process new client information such as new services and billing
- Operated office equipment, such as personal computer, photocopiers, scanners and voicemail systems
- Kept office documents well organized and quickly retrieved files
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Distributed invoices to customers after work order completion
Education
GED -
North Pontotoc High School
Pontotoc, Ms05.1999
Skills
- Decision Making
- Teamwork
- Ability to work under pressure
- Time Management
- Conflict resolution
- Creativity
- Billing and filing
- Relationship
- Customer Service
- Customer relations
Timeline
Associate
WalMart
03.2021 - 03.2025
General Office Worker
Mosquito Authority
02.2015 - 02.2016
Customer Service Manager
Quality Auto Interiors
05.2001 - 05.2020
GED -
North Pontotoc High School
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