CRYSTAL JAIMES
Charlotte,NC
Overview
5
5
years of professional experience
Work History
Audit and Compliance Analyst
Charter Communications
Charlotte, North Carolina
03.2025 - Current
- Collaborated with IT, security, and business teams to enforce compliance policies, procedures, and controls aligned with regulatory requirements and industry standards.
- Evaluated third-party vendors and service providers for compliance and managed contractual obligations related to data security.
- Responded to compliance audit findings, tracked remediation efforts, and validated corrective actions.
- Supported incident response and investigations related to data breaches or policy violations.
Billing Security and Risk Management Analyst
Charter Communications
Charlotte, NC
09.2023 - 03.2025
- Lead congruent projects through the entire project lifecycle. Ensured on time delivery and alignment with business needs.
- Identified and mitigated project risks through proactive analysis and contingency planning, ensuring minimal disruption to timelines and business operations.
- Facilitated regular meetings and streamlined communication between project teams and senior leadership to drive alignment and transparency.
- Developed and implemented innovative workflows, resulting in increased operational efficiency and reduced process inefficiencies.
Assoc Billing Security and Risk Management Analyst
Charter Communications
Charlotte, NC
03.2023 - 09.2023
- Mastered billing system functionality to deliver optimized solutions, enabling cross functional teams to improve performance and streamline workflows.
- Translated complex analytical findings into clear, actionable procedures to support understanding across technical and non-technical teams.
- Demonstrated strong problem solving and troubleshooting abilities, consistently resolving issues efficiently and minimizing downtime.
User Access Management Analyst
Charter Communications
Charlotte, NC
01.2022 - 03.2023
- Administered user access and permissions across multiple enterprise systems, ensuring compliance with internal security policies and regulatory standards.
- Reviewed and approved access requests, role changes, and terminations in alignment with the principle of least privilege.
- Troubleshot access related issues and resolved provisioning errors, reducing ticket resolution time and improving user satisfaction.
- Maintained documentation for user access processes and controls, supporting internal audits and external compliance requirements.
- Utilized user access management and corresponding systems tools such as Active Directory, Citrix, CRM, CSG, ICOMS, or Azure AD to manage user identities and enforce security policies.
Buildings and Systems Engineer - Supervisor
United Parcel Service
Charlotte, NC
09.2020 - 05.2021
- Led a team of plant mechanics to diagnose and resolve equipment issues, delivering timely repairs and strategic maintenance recommendations to reduce downtime.
- Partnered with Package and Hub Operations teams to analyze breakdown data, identifying cost-effective solutions that improved equipment performance and reliability.
- Developed and maintained comprehensive daily performance logs, optimizing operational efficiency by minimizing maintenance costs and mitigating production delays.
Education
MBA - Business Administration And Technology Management
University of North Carolina At Charlotte
Charlotte, NC05-2025
Bachelor of Science - Computer Science
University of North Carolina At Charlotte
Charlotte, NC12.2021
Skills
- Project Management
- Risk Assessment and Mitigation
- Customer Relationship Management
- Training Delivery
- Operations Support
- Cross-departmental Communication and Coordination
Technical Skills
- Microsoft Office
- SQL
- HTML
- Java
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Audit and Compliance Analyst
Charter Communications
03.2025 - Current
Billing Security and Risk Management Analyst
Charter Communications
09.2023 - 03.2025
Assoc Billing Security and Risk Management Analyst
Charter Communications
03.2023 - 09.2023
User Access Management Analyst
Charter Communications
01.2022 - 03.2023
Buildings and Systems Engineer - Supervisor
United Parcel Service
09.2020 - 05.2021
MBA - Business Administration And Technology Management
University of North Carolina At Charlotte
Bachelor of Science - Computer Science
University of North Carolina At Charlotte
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