Crystal Jean
Houston,TX
Summary
Dynamic professional with extensive experience at US Bankcorp and Wells Fargo, excelling in customer service and administrative support. Proven ability to enhance client satisfaction through strong interpersonal communication and analytical problem resolution. Proficient in Microsoft Office, adept at managing projects and prioritizing tasks to meet deadlines effectively.
Overview
14
14
years of professional experience
Work History
Banker
US Bankcorp
08.2022 - 06.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Senior Administrative Assistant
Wells Fargo, NA
07.2010 - 09.2014
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Education
BBA - Marketing
Stephen F. Austin State University
Nacogdoches, TXSkills
- Microsoft Office Proficiency
- Senior Executive Support
- Strong Prioritization Abilities
- Travel Management
- Expense Management
- Upholding Privacy Standards
- Project Management Skills
- Advanced Multitasking Skills
- Strong Interpersonal Communication
- Analytical Problem Resolution
- Effective Organizational Skills
- Deadline-Driven
Timeline
Banker
US Bankcorp
08.2022 - 06.2024
Senior Administrative Assistant
Wells Fargo, NA
07.2010 - 09.2014
BBA - Marketing
Stephen F. Austin State University
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