Job Search Status
Open to workDesired start date: Flexible
Crystal Johnson
Diana,TX
Work Preference
Summary
Twenty plus years experience working in customer service. Strengths include leadership, project management, Time Management and solid interpersonal and communication skills. Interested in continuing work within an Operations organization that will allow career growth opportunities and expand on skills that were previously developed through my experience and proven capabilities. Highly organized, diplomatic, results oriented, customer focused and committed life long learner.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Rocket/Mr. Cooper
12.2023 - 07.2025
Dedicated Loan Specialist
Mr Cooper
09.2017 - 04.2020
Dedicated Loan Specialist
● Provided internal and external questions pertaining to customer accounts, billing and
escrow while being positive and courteous to customers● Knowledgeable while providing a detailed explanation of resolutions taken and having
the interaction documented accurately.
● Responsible for prompt and accurate response to customers' mortgage servicing
questions and concerns.
● Performed followup and researched tasks to resolution while assisting customers with
solutions that best meets their needs.
● Established effective rapport with both internal and external customers
● Provided assistance in loss mitigation options to avoid foreclosures and keeping families
at the dinner table
● Assisted in evaluating borrowers for full payment or workout options and helping
negotiate final terms of retention or collateral based workouts based on different
investors
DPS Clerk
Texas Department of Public Safety
10.2011 - 05.2015
- Assisted with screening as well as administer written and visual tests
- Examined, evaluated and analyzed documents provided by citizens, electronic filing while determining compliance with license rules and regulations.
- Collected appropriate license fees and prepare receipts, ensure and accept accountability that monies received balance with receipts issued
- Provided customer service in a professional and courteous manner
Education
Diploma - undefined
Pine Tree High School
Longview, Texas05.1986
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Rocket/Mr. Cooper
12.2023 - 07.2025
Dedicated Loan Specialist
Mr Cooper
09.2017 - 04.2020
DPS Clerk
Texas Department of Public Safety
10.2011 - 05.2015
Diploma - undefined
Pine Tree High School
QUALIFICATIONS
- Outstanding team player and problem solver with the ability to handle rapidly changing schedules and shift work priorities
- Hands on team member and critical thinker who can quickly learn new systems, develop useful expertise, and produce significant contributions.
- Possess a strong work ethic, stable work history and credible references.
- Excellent organizational, Interpersonal and communication skills with the flexibility and experience required to remain highly focused and self-possessed in a fast-paced, demanding environment.