CRYSTAL J. O’Neal
Bessemer
Summary
Human Resources professional with proven track record in administrative support and process improvement. Known for strong organizational skills and ability to enhance team collaboration. Reliable and adaptable to meet changing needs, ensuring efficient and effective HR operations.
Dynamic individual with hands-on experience in payroll and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
31
31
years of professional experience
Work History
Payroll Specialist, CPS
City of Hoover, Hoover AL
Hoover, AL
03.2019 - Current
- Responsible for Processing Payroll for 800+ employees
- Maintain payroll information by collecting, auditing, calculating, and entering data. Process W-2's, Month end, Fiscal and Year end reports.
- Submit Payroll Tax payments to the IRS & The State of AL Department of Revenue.
- Process Labor Statistics to the AL Department of Labor.
- Prepare reports by compiling summaries of earnings and deductions. Resolve payroll discrepancies by collecting and analyzing information. Provide payroll information by answering questions and requests from Department personnel.
- Comply with payroll operations by following policies and procedures; reporting needed changes. Issue invoices and maintain records.
- Maintain employee confidence and protect payroll operations by keeping information confidential.
- Contribute to the team's successes by accomplishing payroll procedures with speed and accuracy. Use tactful appropriate communications in sensitive and emotional situations.
- Complete requirements for in-service training and acceptable attendance. Along with other work duties as assigned.
- Answers telephone and handle correspondence.
- Most recent position
- Processed payroll for city employees, ensuring accuracy and compliance with regulations.
- Assisted in preparing financial reports and budget forecasts for departmental review.
Human Resources Administrative Assistant
Northport Health Services Corporate Office
09.2017 - 03.2019
- Collect and manage all data pertaining to employee’s criminal background checks and drug screen results for all fifty nursing facilities.
- Support management-level staff and perform a variety of tasks.
- Assist in the recruiting, hiring, and training of new employees.
- Payroll Coordinator Trainer
- Promotion
- Assisted in recruitment processes, including scheduling interviews and coordinating candidate communications.
- Maintained employee records and databases, ensuring accuracy and compliance with company policies.
Financial Specialist Assistant
Aspire Physical Recovery Health and Rehab, LLC an Affiliate of Northport Health Services
05.2016 - 09.2017
- Maintaining payroll information by collecting, auditing, calculating, and entering data. Prepare reports by compiling summaries of earnings and deductions. Resolve payroll discrepancies by collecting and analyzing information. Provide payroll information by answering questions and requests from branch personnel. Maintain payroll operations by following policies and procedures; reporting needed changes. Issue invoices and maintain records. Maintain employee confidence and protect payroll operations by keeping information confidential. Contribute to the team’s successes by accomplishing payroll procedures with speed and accuracy. Use tactful, appropriate communications in sensitive and emotional situations.
- Complete requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
- Other Duties Assigned.
- Answers telephone, receives, and delivers messages.
- Manages correspondence, performs typing, filing, copy work and other clerical duties.
- Takes employment applications and forwards to appropriate department heads.
- Complete facility payroll in a timely and accurate manner including timecards/time records, printing timecard sheets, making payroll changes, keying payroll, and sending information to Corporate Office.
- Maintains personnel files.
- Assisted in preparing financial reports and client presentations to enhance decision-making processes.
- Coordinated client communications and scheduling to optimize advisor efficiency and service quality.
HR Assistant—Temp position
Express Employment Professionals for Northport Health Services
10.2015 - 04.2016
- Drug Screening, Background Screening, Unemployment Claims
- Recruitment Screening, Preparation for Job, and/or Career Fairs.
- Process Data in on-boarding.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated employee onboarding activities to ensure smooth integration into company culture.
Human Resources Analyst
State of Michigan Civil Service Commission- Disability Management Office, Lansing, MI
Lansing, MI
07.2014 - 08.2015
- Respond to customer inquiries via walk-ins, phone calls and emails. Initiate and resolve workers comp and disability management inquires and claims.
- Oversee sensitive & confidential information.
- Process Workers Compensation claims.
- Process FMLA and Leave of Absences.
- Other duties include multi-tasking: Several HRMN reports.
- Assist the HR call center take inbound calls when call volume is high.
- Analyzed employee data to identify trends in disability claims and recommend process improvements.
- Developed training materials for staff on disability management policies and compliance requirements.
Human Resources Technician
State of Michigan Civil Service Commission for Dept. of Transportation OHR, Lansing MI
Lansing, MI
12.2010 - 07.2014
- Respond to customer inquiries via walk-ins, phone calls and emails. Process payroll, benefits, workers comp and disability management inquire and claims.
- Manage sensitive & confidential information.
- Responsible for New Hire, Rehired and Transferred employees’ data entry.
- Process payroll for 2500 employees, enter transactions, corrections, and adjustments in HRMN.
- Process DCDS corrections and adjustment for timesheets.
- Process Workers Compensation claims.
- Process FMLA and Leave of Absences.
- Other duties include multi-tasking: Several HRMN reports.
- Managed employee onboarding processes, ensuring compliance with state regulations and policies.
- Coordinated training sessions, enhancing staff skills and knowledge for improved performance.
Human Resources Customer Service Subject Matter Expert
State of Michigan Civil Service Commission, Lansing MI
Lansing, MI
07.2004 - 12.2010
- Respond to customer inquiries via phone and resolve service request with detailed information. Taking inbound calls and making outbound calls. Resolve remedy tickets for the employees.
- Manage sensitive & confidential information for 45,000 employees.
- Enroll/Modify Insurance Benefits for New Hire, Rehired and Current employees.
- Yearly Open Enrollment for making changes to Insurance Benefits, Flexible Spending, and SECC.
- Personal Information; Address, Telephone, Emergency contact update
- Payroll Information; Taxes, Deductions, and Direct Deposit
- Assist with MI HR Gateway Self Service Support, Navigation and Password Help
- Process multiple net pay and/or gross pay transactions for biweekly changes.
- Other duties include multi-tasking: XP105, ZP118 and DAFR report. Respond to Siebel Email Box, Audit transaction work completed by CSR’S. Student Eligibility 19-24 report, and Process Subpoena’s.
- Led development of training programs for staff, enhancing knowledge and skills across departments.
- Analyzed operational processes to identify inefficiencies, resulting in streamlined workflows and improved service delivery.
Communications Assistant/Senior Dispatcher
State of Michigan DNR- Law Enforcement, Lansing MI
Lansing, MI
10.1994 - 07.2004
- Respond to customer inquiries via phone & e-mail.
- 24/7 Operational needs required, 365 days a year (including holidays)
- Operate Radio Transmitter/Receiver for eighty-three counties & 22 Station (with 2-way radio)
- Dispatch Conservation Officers, Fire Officers, and Dept Personnel
- Receive information from the public of DNR & DEQ violations (including wildlife game laws & wetland)
- Assist needs of Patrol Units & Provide Clerical Support
- Oversee sensitive & confidential information.
- Clerical Support included: Logging calls, filing, mailing and key entry of different reports.
- Monitor AVL-GPS system. Securing officers & Dept Personnel safety
- Developed and distributed internal communications to enhance information flow among law enforcement personnel.
- Assisted in coordinating community outreach programs to promote public awareness of conservation initiatives.
Education
No Degree -
University of Alabama CGAT
Tuscaloosa, AL05-2020
High School - undefined
J.W. Sexton High School
01.1993
Accounting I & II
Harry Hill Academics & Technology School
01.1993
No Degree - Payroll Accounting
Auburn University
Auburn, Alabama, AL07-2025
Skills
- Administrative skills
- Conflict management
- Teaching
- Team player
Timeline
Payroll Specialist, CPS
City of Hoover, Hoover AL
03.2019 - Current
Human Resources Administrative Assistant
Northport Health Services Corporate Office
09.2017 - 03.2019
Financial Specialist Assistant
Aspire Physical Recovery Health and Rehab, LLC an Affiliate of Northport Health Services
05.2016 - 09.2017
HR Assistant—Temp position
Express Employment Professionals for Northport Health Services
10.2015 - 04.2016
Human Resources Analyst
State of Michigan Civil Service Commission- Disability Management Office, Lansing, MI
07.2014 - 08.2015
Human Resources Technician
State of Michigan Civil Service Commission for Dept. of Transportation OHR, Lansing MI
12.2010 - 07.2014
Human Resources Customer Service Subject Matter Expert
State of Michigan Civil Service Commission, Lansing MI
07.2004 - 12.2010
Communications Assistant/Senior Dispatcher
State of Michigan DNR- Law Enforcement, Lansing MI
10.1994 - 07.2004
High School - undefined
J.W. Sexton High School
Accounting I & II
Harry Hill Academics & Technology School
No Degree -
University of Alabama CGAT
No Degree - Payroll Accounting
Auburn University
INTERESTS
Spending time with family, traveling, reading, & Assist in Promotional Entertainment as an Event Coordinator locally.
Training
- Training Classes
- 11/29/2006- Building Customer Trust
- 05/10/2010- Customer Service Basics
- 01/17/2012- Introduction to Labor Relations
- 08/08/2013- Five Choices