Crystal Jones
Summary
To obtain a position within a dynamic organization so that I can utilize my strengths from previous experiences and grow. I am meticulous, able to work independently as well as in a team, eager to grow, proficient in customer satisfaction and computer literacy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote -Union Benefit Billing & Payroll Specialist
AON-Maitland
04.2019 - Current
- Manage and process insurance policy paperwork for union group members, ensuring accuracy and compliance with regulations.
- Function as a liaison between agents, union members, and insurance carriers, maintaining clear and effective communication.
- Ensure timely issuance and approval of written business, closely monitoring policy statuses and updates.
- Provide exceptional customer service, addressing Members inquiries and concerns with professionalism and empathy.
- Maintain organized records and documentation, ensuring confidentiality and integrity in handling sensitive information.
- Collaborate with team members to facilitate efficient workflow and contribute to team objectives.
- Uphold the highest standards of integrity and honesty in all interactions and transactions.
Medicare Enrollment Specialist
Aon Hewitt Financial Advisors
02.2017 - 02.2019
- Responsible for guiding consumers through the process of selecting the right Medicare plan and Ancillary coverage.
- Ability to quickly learn and follow policies, procedures and comply with Federal CMS and State legal requirements and standards.
- Licensed to sell Health Insurance in your current state of residence.
- Ability to identify customer needs and clearly articulate products and services.
- Responsible for promoting and selling Medicare plans through multiple companies by telephone.
Telesales Representative
Florida Blue
05.2016 - 12.2016
- Working in a call center environment providing consultative sales and services experience for customer's seeking ACA plans and ancillary insurance product information.
- Have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
- Made outbound calls in a high-volume call - center atmosphere on a dialer system to current and existing Florida Blue customers.
- Responsible for promoting and selling company products by telephone.
Licensed Insurance Agent (Retention & Sales, Supervisor)
Optum/Kaiser Permanente
02.2011 - 03.2016
- Work with customers and carriers to resolve issues for assigned clients.
- Promptly and accurately documents all research and call information.
- Responsible for leading a team of licensed agent to ensure that internal and external indicators are attained.
- Provide product/service information by answering questions and aiding.
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves and identify and resolves customer issues.
Education
Associate - Science
Hi-Tech Institute
Orlando, FL2003
Diploma - General Studies
Astronaut High School
Titusville, FL2001
Skills
- SKILLS PROFILE
- An active insurance license
- Years of experience in an administrative role, within the insurance industry
- Proficiency in standard office software and tools, with the ability to adapt to innovative technologies
- Excellent communication skills, both verbal and written, with an emphasis on customer service
- Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
- Ability to work independently in a remote setting while maintaining productivity and meeting objectives
- Elevated level of integrity and discretion in handling confidential information
- Initiative-taking approach to problem-solving and a strong diligence
Certification
- 2-15 Life Health and Annuities license 2010 to present
- Leadership Training, Consultative Transitional
- Sales Training, Client Specific Product Training (8 years)
Additional Information
- Awards, Above and Beyond Award
Timeline
Remote -Union Benefit Billing & Payroll Specialist
AON-Maitland
04.2019 - Current
Medicare Enrollment Specialist
Aon Hewitt Financial Advisors
02.2017 - 02.2019
Telesales Representative
Florida Blue
05.2016 - 12.2016
Licensed Insurance Agent (Retention & Sales, Supervisor)
Optum/Kaiser Permanente
02.2011 - 03.2016
Associate - Science
Hi-Tech Institute
Diploma - General Studies
Astronaut High School
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