Hi, I’m
Crystal Jones
Akron,OH
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
4
years of professional experience
1
Certificate
Work History
Ohio Rise, Bellefaire, JCB
Care Coordinator (Qualified Mental Health Specialist)
12.2023 - 01.2025
Job overview
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Victim Assistance Program
Victims Advocate Intern (Case Western Reserve)
01.2021 - 03.2023
Job overview
- Completed training for National Organization for Victim Assistance Crisis Intervention.
- Provided crisis intervention via the crisis hotline, chat, and walk in clients.
- Provided courts advocacy services.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Gathered, organized and input information into digital database.
Harbor Light Hospice
Social Work Intern (University of Akron)
08.2020 - 05.2021
Job overview
- Participated in professional development and training opportunities to enhance skills.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Built strong, trust-based relationships with clients, providing empathetic and effective crisis intervention.
- Conducted home visits to assess clients' home environment and provide support.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
Case Western Reserve UniversityCleveland, OH
Masters of Social Work
05-2023
The University of AkronAkron, OH
Bachelor of Arts from Social Work
05-2021
University Overview
- cum laude graduate
Archbishop Hoban High SchoolAkron, OH
High School Diploma
05-2001
Skills
- Case management
- Documentation
- Patient education
- Patient advocacy
- Multidisciplinary team collaboration
- Care planning
- Multitasking and organization
- Crisis intervention
- Needs assessment
- Critical thinking
Timeline
Care Coordinator (Qualified Mental Health Specialist)
Ohio Rise, Bellefaire, JCB
12.2023 - 01.2025
Victims Advocate Intern (Case Western Reserve)
Victim Assistance Program
01.2021 - 03.2023
Social Work Intern (University of Akron)
Harbor Light Hospice
08.2020 - 05.2021
Case Western Reserve University
Masters of Social Work
The University of Akron
Bachelor of Arts from Social Work
Archbishop Hoban High School
High School Diploma
Credentials
- MSW
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