Crystal Keba
Villa Rica,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable wrangler that takes pride in delivering efficient and high-quality barn operations. Excellent communicator works effectively with management and team members. Quick and eager learner willing to take on additional tasks when required.
Overview
19
19
years of professional experience
Work History
Head Wrangler
Serenbe Trailriding
06.2022 - Current
- Work with horses
- Organizing trail rides
- Responsible for the safety of up to 8 people
- Feeding horses
- Making employee schedule
- Back-end work such as payroll and accounting
- Updating social media
- Advertising.
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable experiences for guests.
- Taught children basic horse riding and care techniques.
- Maintained inventories and supplies for eleven animals' care plans and habitats.
- Led trail rides through various terrains while maintaining an engaging atmosphere educating riders about the surrounding ecosystem.
- Oversaw inventory management for feed, supplies, tack items, resulting in cost savings from bulk purchasing discounts.
- Collaborated with vendors in procuring high-quality hay, feed supplements ensuring a well-balanced diet for horses at the barn.
- Enhanced guest satisfaction by providing personalized horseback riding experiences and addressing individual needs.
- Coordinated daily work schedules to ensure optimal staffing levels for efficient stable operations.
- Established strong communication channels between wranglers, barn staff, and management teams to foster collaboration.
- Conducted regular equipment inspections to maintain safe working conditions for both staff members and animals.
- Increased trail ride bookings through effective marketing initiatives and positive word-of-mouth referrals.
- Mentored junior wranglers on best practices for horsemanship techniques, animal care, and customer engagement strategies.
- Provided exceptional customer service by promptly addressing concerns or complaints from guests regarding their experience.
- Developed relationships with local businesses to promote cross-marketing opportunities and increase visibility in the community.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Prepared and administered vaccinations and medications to animals.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
Randstad Sourceright
01.2015 - 01.2016
- Project Type: Screening & Scheduling
- Types of Positions Recruited: Retail Sales Consultants/ Sales Support Representatives/ Electrical Engineers/ IT Support
- Reviewed applicant’s resumes
- Screened applicants for positions and creating a pleasant and positive experience for the applicants in the process
- Scheduled interviews for qualified applicants onsite and virtually
- Contacted applicants in various ways prompting to complete required testing
- Assisted in training new co-workers when joining the team
- Very high volume requisitions
- Screened anywhere from 10-15 applicants daily, occasionally more
- Required to schedule 10 applicants per day
- Assigned several requisitions per manager
- At times managed a small group of my peers to assist myself in high volume areas.
Assistant Manager/Server/Bartender/Food Runner
Darden Restaurants
01.2013 - 01.2015
- Cared for the needs of guests, customer service was the key to this position
- Assisted managers with the successful treatment of customer issues
- Managed a group of my peers under a high pressure environment
- Maintained the cleanliness of the store
- Handled large sums of money
- Successfully used a POS computer to execute orders
- This was a very fast paced position as well as demanding where high energy was a must.
Server/Bartender/Expeditor/Hostess/Food Runner
Darden- Olive Garden
01.2005 - 01.2010
- Cared for the needs of guests, customer service was the key to this position
- Assisted managers with the successful treatment of customer issues
- Managed a group of my peers under a high pressure environment
- Maintained the cleanliness of the store
- Handled large sums of money
- Successfully used a POS computer to execute orders
- This was a very fast paced position as well as demanding where high energy was a must.
Education
Bachelor of Science - Equine Studies
Post University
Waterbury, CTCNA Certification, anatomy, physiology, medical terminology, nutrition -
West Georgia Technical College
01.2011
High school -
01.1997
Skills
- MS Word
- MS Excel
- 35 WPM Typing
- BLS Certified
- Over 20 years experience in the hospitality industry
- Equine first aid
- Guest Relations
- Animal Nutrition
- Facility Management
- Horse Management
- Trail Guiding
- Dependable and Hardworking
- Animal Care
- Troubleshooting skills
- Heavy Lifting
- Task Prioritization
- Safety Management
- Complex Problem-Solving
- Livestock management
- Technical skills
- Feed Distribution
- Emergency Procedures
- Animal Record Maintenance
- Barn maintenance
- Weather Monitoring
- Feed Mixtures
- Time Management
- Physical Strength
- Workload Management
- Horse Grooming
Timeline
Head Wrangler
Serenbe Trailriding
06.2022 - Current
Randstad Sourceright
01.2015 - 01.2016
Assistant Manager/Server/Bartender/Food Runner
Darden Restaurants
01.2013 - 01.2015
Server/Bartender/Expeditor/Hostess/Food Runner
Darden- Olive Garden
01.2005 - 01.2010
Bachelor of Science - Equine Studies
Post University
CNA Certification, anatomy, physiology, medical terminology, nutrition -
West Georgia Technical College
High school -
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