Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal King

Sacramento,CA

Summary

Adept at navigating high-stress situations, I significantly enhanced customer loyalty and repeat business through empathetic resolution of complaints at DoorDash. My expertise in customer service and problem-solving, coupled with a strong ability to listen actively and think critically, ensured satisfactory outcomes in escalated scenarios, fostering a positive company image.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

DoorDash
Sacramento Ca
06.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Instawork
Sacramento, CA
06.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

IHSS Care Provider

IHSS Adult Services Program
Sacramento, CA
02.2017 - 07.2021
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.

Education

High School Diploma -

Mixed Cosmetology And Barbering
Sacramento, CA
10.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

asl
Native or Bilingual

Timeline

Customer Service Representative

Instawork
06.2022 - 09.2023

Customer Service Representative

DoorDash
06.2019 - Current

IHSS Care Provider

IHSS Adult Services Program
02.2017 - 07.2021

High School Diploma -

Mixed Cosmetology And Barbering
Crystal King