Crystal King
Sicklerville,NJ
Summary
Highly motivated and experienced Customer Service Representative with a strong desire to contribute skills and expertise in a dynamic work environment. Committed to providing exceptional service and building positive relationships with customers. Excellent communication and problem-solving abilities. Dedicated to delivering outstanding customer experiences and exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
M.T.C. Facility Maintenance
Turnersville, NJ
09.2024 - 12.2024
- Answered phone calls and contacted potential clients to schedule work opportunities.
Call Center Customer Service Representative
COPS Monitoring
Williamstown, NJ
10.2023 - 09.2024
- Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, medical, and environmental alarms. Use multiple phone line system to route calls and answer inquires.
Home Health Aide - Direct care specialist
Patriot Home Care
04.2021 - 01.2024
- Ensure quality healthcare services for adult patients.
- Aid in maintaining daily personal cleanliness for patients.
- Encouraged and assisted patients with walking and daily exercise.
- Tracked everyday assignments and maintained documentation.
Retail Associate
HomeGoods
Willow Grove, PA
08.2020 - 12.2021
- Responsible for restocking and organizing shelves, also was a cashier.
Direct care specialist
Applied Skills Institute
01.2010 - 10.2013
- Provided direct care for adult special needs patients.
- Prepared daily meals which includes breakfast, lunch and snack.
- Assisted in daily exercise and group activities.
- Provided daily hygiene needs.
File Clerk/Customer Service
Law officers of Mintzer Ledva Sarowitz & Myers
Philadelphia, PA
10.2012 - 08.2013
- Managed document filing system.
- Ensured accuracy and accessibility of filed records.
- Maintaining files and keeping file rooms in order
- Coordinated hand deliveries to ensure timely arrivals.
- Coordinated restocking activities to maintain inventory levels.
- Producing copies to meet project requirements.
- Coordinated timely handling of postal deliveries.
- Organized meeting schedules during machinery downtime.
Document Specialist
SCANTEK
Willow Grove, PA
06.2011 - 09.2012
- Managed daily records and maintained organized documentation.
- Converted physical files into digital format for medical records.
- Scanned and processed tickets for New York Parking Authority
Head Scan Clerk/ Customer Service
City Source
Philadelphia, PA
10.2005 - 12.2008
- Oversaw daily operations of head scanning department.
- Processed physical files digitally by converting them to PDF.
- Organized documentation by applying accurate labels.
- Executed hand delivery of important packages to clients.
- Handled phone inquiries, managed appointment scheduling and coordinated deliveries.
- Managed inventory levels and replenished necessary supplies.
Education
High School Diploma - undefined
Northeast Learning Center
Philadelphia, PA12.2014
Skills
- Highly dependable
- Fast learner
- Understanding of Medical terminology
- Clerical experience
- self-starter
- well organized
- Microsoft Office/ Microsoft Word
- Restocking and organizing shelves
- Excellent Customer service skills
- Communication skills
Certification
- CPR Certification
- AED Certification
Timeline
Scheduling Coordinator
M.T.C. Facility Maintenance
09.2024 - 12.2024
Call Center Customer Service Representative
COPS Monitoring
10.2023 - 09.2024
Home Health Aide - Direct care specialist
Patriot Home Care
04.2021 - 01.2024
Retail Associate
HomeGoods
08.2020 - 12.2021
File Clerk/Customer Service
Law officers of Mintzer Ledva Sarowitz & Myers
10.2012 - 08.2013
Document Specialist
SCANTEK
06.2011 - 09.2012
Direct care specialist
Applied Skills Institute
01.2010 - 10.2013
Head Scan Clerk/ Customer Service
City Source
10.2005 - 12.2008
High School Diploma - undefined
Northeast Learning Center