Crystal Kuhn
Martinsville,VA
Summary
Motivational Leader and Organizational Problem-Solver experienced in enhancing employee engagement and driving company success through effective training and morale-building techniques. Achieved high customer satisfaction by resolving issues promptly and fostering strong customer relationships through empathetic communication. Focused on team collaboration and delivering positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Helpware
300 Franklin St. Suite 228, Martinsville, VA. 2411
12.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
ALTA RESOURCES CORPORATION
13180 Paul J Doherty Pkwy, Fort Myers, FL. 33913
09.2022 - 06.2023
- Resolved customer inquiries and issues efficiently through various communication channels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed standard operating procedures to enhance service delivery and client satisfaction.
Customer Service Representative
Concentrix
285 International Pkwy, Lake Mary, FL. 32746
10.2021 - 05.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Processed high volumes of calls while maintaining quality assurance standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted numerous customers daily with their inquiries with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Manager
Coach’s Sports Bar & Grill
Martinsville, VA
06.2020 - 03.2021
- Recruited and hired qualified candidates to fill open positions.
- Resolved internal and customer-related issues daily, ensuring swift resolutions to enhance service quality.
- Trained employees on multiple job positions to ensure adequate coverage during peak times.
- Cross-trained in all store roles to increase operational knowledge and support team flexibility.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Store Manager
Dollar General
Rocky Mount, VA
03.2016 - 05.2020
- Enhanced store operations by implementing process improvements and addressing performance gaps.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed inventory through cycle counts and audits to minimize discrepancies and optimize stock levels.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Exceeded team goals and resolved issues by sharing and implementing service initiatives.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales transactions during daily operations, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed POS operations to enhance transaction efficiency. and cash management to reduce errors.
Education
GED -
Carlisle Area High School
Carlisle, PA06-2015
Skills
- Customer service
- Call handling
- Complaint handling
- Sales support
- CRM tools
- Product knowledge
- Team collaboration
- Task prioritization
- Computer proficiency
- Basic math
- Critical thinking
- Conflict resolution
- Communication
- Active listening
- Leadership
- Call center operations
Timeline
Customer Service Representative
Helpware
12.2025 - Current
Customer Service Representative
ALTA RESOURCES CORPORATION
09.2022 - 06.2023
Customer Service Representative
Concentrix
10.2021 - 05.2022
Manager
Coach’s Sports Bar & Grill
06.2020 - 03.2021
Store Manager
Dollar General
03.2016 - 05.2020
GED -
Carlisle Area High School