CRYSTAL LINDAHL
Henderson
Summary
Skilled Outreach Care Specialist with background in fostering community relations, promoting health education and advocating for patient needs. Strengths include effective communication, adaptability and thorough knowledge of healthcare systems. Previous roles involved building strong relationships within communities, leading outreach programs and contributing to improved patient care outcomes.
Overview
16
16
years of professional experience
Work History
BH Outreach Care Specialist
Anthem
11.2018 - Current
- Working directly with the community to promote health and wellness.
- Educated clients on benefits and care options available through Anthem.
- Managed case files and maintained accurate records of member interactions.
Sales Associate
Best Time RV
01.2016 - 10.2018
- Contacted customers to finalize sales and service transactions.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Provided detailed product information to enhance customer understanding.
- Collaborated with team members to maintain a positive sales environment.
- Responded to customer inquiries and resolved issues promptly.
Lead Front Desk Agent
Monte Carlo
01.2014 - 12.2016
- Educated guests about area attractions, top restaurants, and available services.
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
Concierge
Golden Nugget
01.2010 - 12.2014
- Backed up front desk by handling check-ins and general front desk needs.
- Made reservations for patrons, such as for dinner, spa treatments, and golf tee times, and obtained tickets to special events.
- Increased company revenue by encouraging tours and delivering polished sales presentations to established and prospective unit owners.
- Protected guests with utmost professionalism and discretion for all matters.
Education
Medical Assistant -
Nevada Career Institute
Las VegasSkills
- HEDIS
- CPR certified
- QBA/BST certified
Timeline
BH Outreach Care Specialist
Anthem
11.2018 - Current
Sales Associate
Best Time RV
01.2016 - 10.2018
Lead Front Desk Agent
Monte Carlo
01.2014 - 12.2016
Concierge
Golden Nugget
01.2010 - 12.2014
Medical Assistant -
Nevada Career Institute