Crystal Laine Glaser
Pittsburgh,PA
Summary
Highly motivated and committed Medical Assistant/Health Coach with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Coach/Certified Medical Assistant
Allegheny Health Network
06.2022 - Current
- Assisted patients in finding new ways to inspire healthier habits.
- Maintained records of patient's health progress and compared to health goals.
- Supported implementation of patient health plan
- Interpreted health data and recorded patients' health status.
- Monitored health trends and data to identify health concerns
- Analyzed health data and created reports to present to the providers
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Lead Medical Assistant
Allegheny Health Network
11.2021 - 06.2022
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Business Manager
Three Rivers Restorative Medicine
07.2020 - 11.2021
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Health Coach/Certified Medical Assistant/Practice Supervisor
Genesis Medical Associates Inc.
05.2009 - 07.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Prepared reports to document laboratory results and findings.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Medical Assisting
Career Training Academy
Pittsburgh, PASkills
- Medical Terminology
- Pulse Oximetry
- Inventory and Supply Management
- Injection Administration
- Payment Collection
- Exam Room Preparation
- Patient Scheduling
- Medical Records Management
- Clinical Applications
- HIPAA Compliance
- EPIC EMR
- Completing Insurance Forms
- Patient Documentation
- Answering Questions
- Continuous Quality Improvement (CQI)
- Family Medicine
- Healthcare Procedures
- Patient Engagement
- Patient Chart Tracking
- Patient Data Management Systems
- Clinical and Operational Judgement
- Patient Flow Coordination
Certification
- CMA - Certified Medical Assistant
Timeline
Health Coach/Certified Medical Assistant
Allegheny Health Network
06.2022 - Current
Lead Medical Assistant
Allegheny Health Network
11.2021 - 06.2022
Business Manager
Three Rivers Restorative Medicine
07.2020 - 11.2021
Health Coach/Certified Medical Assistant/Practice Supervisor
Genesis Medical Associates Inc.
05.2009 - 07.2020
Associate of Science - Medical Assisting
Career Training Academy
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