Crystal Lalley
Madison,WI
Summary
Experienced Human Resources professional with a proven track record in administrative support and HR functions. Known for fostering team collaboration and delivering results in dynamic environments. Proficient in managing employee records, facilitating onboarding procedures, and overseeing office communications. Recognized for reliability, efficiency, exceptional organizational abilities, and a proactive problem-solving approach.
Overview
21
21
years of professional experience
Work History
Administrative Assistant, Human Resources
Agrace
Madison, WI
02.2024 - Current
- Enhance employee satisfaction by addressing concerns promptly and offering comprehensive solutions.
- Conduct background checks on potential candidates to confirm qualifications, minimizing risks associated with hiring decisions based on inaccurate information.
- Manage confidential personnel files with utmost discretion, safeguarding sensitive information from unauthorized access.
- Streamlined HR processes by implementing efficient filing systems and maintaining organized employee records.
- Maintain a comprehensive HR database, allowing for easy access to critical information and facilitating more efficient decision-making processes.
- File paperwork, sort, and deliver mail and maintain office organization.
- Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organize new employee orientation schedules for new hires.
- Maintain compliance with labor laws and regulations through diligent record-keeping and timely submission of required documentation.
- Provide administrative support to HR leadership, assisting with scheduling appointments, maintaining calendars, and preparing meeting materials as needed.
- Respond to employee inquiries regarding benefits and other HR topics.
- Assist with creating employee handbooks and manuals.
- Convert employee status from temporary to permanent.
Account Manager
Celerity Staffing Solutions
Middleton, WI
10.2018 - 01.2024
- Develop and update job descriptions for client companies hiring needs.
- Source and recruit candidates by using data bases, job boards, and social media platforms.
- Perform account management duties including; maintaining client company relationships, collaborate with client company contacts regarding hiring needs, open positions.
- Full employee management, hiring, onboarding, employee retention, payroll management, and exit interviews.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Hiring and Training Coordinator
GrocerKey
Madison, WI
03.2017 - 08.2018
- Created Training and onboarding process
- Created and maintained job posting for 15 locations
- Opened new locations (4 Personally, 5 on technical support)
- Full circle hiring for management team and shopper
- Processed payroll
- Handle unemployment paperwork and hearings.
- Was on call 24/7 for location issues and personal issues.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
- Provided coaching and mentoring to employees.
Customer Care
West Corporation
Middleton, WI
01.2017 - 03.2017
- Calling customers and confirming or updating their information
- Handling confidential medical information
- Maintaining or exceeding company expectations
Associate Manager of People
Ulta Beauty
Madison, WI
09.2016 - 12.2016
- Store opening and closing
- Creating effective schedules
- Staffing and training
Business Operations Manager
Old Navy
Madison West
11.2015 - 09.2016
- Ensure my store is appropriately staffed and trained
- Oversee the execution of standards and operating procedures
- Creating effective schedules
- 5 Million Dollar Store with 40-75 employees
Operations Manager
Old Navy
Madison East
02.2014 - 09.2015
- Execution of markdowns, signage and marketing
- Manage supply and maintenance expenses
- Drives awareness and supports execution of loss prevention
- 3 Million Dollar Store with 30-60 employees
Sales Associate
Old Navy
Madison West
11.2007 - 02.2014
- Provide fast and friendly service at the checkout
- Inform all customers of benefits of the Old Navy Card
- Support team members while working quickly
Store Manager
UPS Store
Middleton, WI
08.2005 - 09.2007
- Managing controllable expenses
- Providing weekly/monthly reporting to franchise owner
- Hiring and training
- Achievements: Taking my store(Old Navy, Madison East) from a high shrink store to a single digit loss store in a year.
Education
Some college - Human Services
Madison Area Technical College
Madison, WISkills
- Conflict management
- Data entry
- HRIS Systems: Paycom, Kronos, TrempWorks
- Calendar management
- Payroll
- Office management
- Employee relations
- Onboarding assistance
- Training coordination
Timeline
Administrative Assistant, Human Resources
Agrace
02.2024 - Current
Account Manager
Celerity Staffing Solutions
10.2018 - 01.2024
Hiring and Training Coordinator
GrocerKey
03.2017 - 08.2018
Customer Care
West Corporation
01.2017 - 03.2017
Associate Manager of People
Ulta Beauty
09.2016 - 12.2016
Business Operations Manager
Old Navy
11.2015 - 09.2016
Operations Manager
Old Navy
02.2014 - 09.2015
Sales Associate
Old Navy
11.2007 - 02.2014
Store Manager
UPS Store
08.2005 - 09.2007
Some college - Human Services
Madison Area Technical College