Crystal Lanning
Yelm,WA
Summary
Proven Recruit Sustainment Specialist at Katmai Government Services, adept in enhancing customer satisfaction and streamlining operations. Demonstrated expertise in database management and collaborative problem-solving, significantly improving team performance and operational efficiency. Skilled in administrative support and analytical thinking, with a track record of initiating impactful training programs and processes.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
22
22
years of professional experience
Work History
Recruit Sustainment Specialist
Katmai Government Services
05.2009 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
Secretary
Army National Gaurd
07.2003 - 07.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Bachelor of Science - Psychology
Central Washington University
Ellensburg, WA07-2024
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Administrative support
- Filing systems
- Database entry
- Prioritization
- File maintenance
- Administrative tasks
- Scanning and copying
- Multitasking Abilities
Timeline
Recruit Sustainment Specialist
Katmai Government Services
05.2009 - Current
Secretary
Army National Gaurd
07.2003 - 07.2009
Bachelor of Science - Psychology
Central Washington University
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