Crystal Lara
Las Vegas,NV
Summary
Organized in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant II
Nevada Parole and Probation
04.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained File Inventory by checking Pending Files weekly and determining which files needed to be expedited for completion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Oddysey or JLink.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created PowerPoint Presentation for new Members joining the Unit to gain a better understanding of the duties they will be completing once training begins.
- Currently being trained in Supervisory Duties appointed by my Supervisor to further assist the Unit when extra assistance is needed.
Public Safety Dispatcher 1
Nevada Department of Public Safety
07.2022 - 04.2023
- Read and Interpret Maps
- Experienced with Computer Aided Dispatch Systems
- Certified in the use of CJIS and JLink
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between State Troopers and other public safety personnel.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
Customer Service
Intouch Medical Marketing
09.2021 - 07.2022
- Connecting Customers to Providers and Insurance Companies
- Scheduled appointments for Clients who need assistance with Medical concerns and to update Insurance information.
- Updated databases with new and modified customer data.
- Answered customer inquiries over the phone.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Kept records of customer interactions, thoroughly recording details of inquiries.
Sandwich Artist
Subway, El Cortez Casino
01.2020 - 08.2021
- Answer calls and Complete Phone Orders
- Prepare and Make Food Orders in Person and Through Online Orders
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work and dinning area throughout shift.
- Stocked shelves with products and supplies.
Education
Advanced Honors Diploma -
Desert Pines High School
Las Vegas, Nv05.2020
Skills
- Ability to Work in a Team
- Ability to use Multi Line Phones
- Bilingual (Spanish)
- Proficient in Computer Data Entry
- Customer Service Skills
- Ability to Remain Calm and Professional Under Duress
- Prioritization and Organization Skill
- Proficient in Microsoft Word and Excel
- Deadline-oriented
- Documentation And Reporting
- Data analysis and research
- Information Security
Awards
University Of Nevada Reno Cooperative Extension, Spring 2019, Career Edge Workforce Readiness Program
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant II
Nevada Parole and Probation
04.2023 - Current
Public Safety Dispatcher 1
Nevada Department of Public Safety
07.2022 - 04.2023
Customer Service
Intouch Medical Marketing
09.2021 - 07.2022
Sandwich Artist
Subway, El Cortez Casino
01.2020 - 08.2021
Advanced Honors Diploma -
Desert Pines High School
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