Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Crystal Lee

Windham,Ohio

Summary

Dynamic leader with extensive experience at DHL Supply Chain, recognized for enhancing team productivity through targeted training and performance management. Expertise in operational planning and conflict resolution led to streamlined workflows, increased efficiency, and reduced error rates. Proven ability to cultivate a positive work environment, resulting in significantly lower employee turnover.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Supervisor

DHL Supply Chain
02.2025 - Current
  • Managed daily warehouse and logistics operations, ensuring smooth workflows and timely task completion.
  • Enhanced team productivity by providing ongoing training, coaching, and real-time performance monitoring.
  • Streamlined workflows and implemented process improvements, increasing operational efficiency and reducing errors.
  • Maintained open communication with upper management, providing regular updates on team performance and challenges.
  • Led continuous improvement initiatives to optimize resource allocation, reduce waste, and improve overall productivity.
  • Conducted regular performance evaluations for direct reports, identified areas for improvement, and set development goals.
  • Fostered a positive work environment, reducing employee turnover by addressing concerns and boosting team morale.

Shift Lead

DHL Supply Chain
Streetsboro, OH
01.2024 - 02.2025

Material Handler

DHL Supply Chain
Streetsboro, OH
07.2023 - 01.2024

Office Manager

Beck Sand & Gravel
06.2024 - 06.2025
  • Managed office operations, maintaining confidentiality and managing sensitive company and personnel records.
  • Delivered exceptional customer service, handling client inquiries via phone and email with professionalism.
  • Reconciled accounts payable/receivable, maintaining accurate financial records to ensure balanced budgets.
  • Coordinated office inventory management, including ordering supplies and overseeing shipments.
  • Managed delivery scheduling, ensuring timely and accurate order fulfillment.
  • Utilized QuickBooks for invoicing, financial tracking, and reconciling.

Production Technician

Mantaline Corporation
12.2019 - 01.2021
  • Operated and adjusted machinery to ensure smooth production processes and prevent workplace hazards.
  • Conducted thorough quality assurance checks, inspecting finished products to meet or exceed specifications.
  • Improved production efficiency by optimizing machine settings and performing routine maintenance.
  • Maintained detailed records of production data for inventory tracking and performance evaluation.
  • Demonstrated versatility by transitioning between machines and production processes as needed.
  • Trained new hires and cross-trained existing employees to improve team productivity.

Education

Northcoast Training Academy
Kent, Ohio
10.2005

General Diploma -

James A. Garfield High School
Garrettsville, Ohio
06.2002

Maplewood Career Center
Ravenna, Ohio
06.2002

Skills

  • Operations Management
  • Scheduling
  • Performance Monitoring & Evaluation
  • Task Delegation & Prioritization
  • Staff Supervision & Leadership
  • Operational Planning & Strategy
  • Quality Assurance & Control
  • Data Entry & Documentation
  • Multitasking & Organizational Skills
  • Goal Setting & Performance Metrics
  • Decision-Making & Problem Solving
  • Recordkeeping & Compliance
  • Workflow Optimization & Planning
  • Relationship Building & Client Management
  • Handling Complaints & Conflict Resolution
  • Logistics Oversight & Coordination

Certification

  • Certified on Crown lift trucks

Affiliations

  • Active Leader for the youth in 4-H
  • Gardening
  • Riding ATVs

References

References available upon request.

Timeline

Operations Supervisor

DHL Supply Chain
02.2025 - Current

Office Manager

Beck Sand & Gravel
06.2024 - 06.2025

Shift Lead

DHL Supply Chain
01.2024 - 02.2025

Material Handler

DHL Supply Chain
07.2023 - 01.2024

Production Technician

Mantaline Corporation
12.2019 - 01.2021

Northcoast Training Academy

General Diploma -

James A. Garfield High School

Maplewood Career Center

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