Crystal Lee
Reno,NV
Summary
Dynamic Front Office Manager at MaidPro with a proven track record in enhancing customer service quality and training staff. Expert in schedule management and proficient in MS Office Suite, I excel in multitasking and prioritizing tasks to ensure operational excellence. Committed to fostering a professional environment that exceeds client expectations.
Overview
7
7
years of professional experience
Work History
Front Office Manager
MaidPro
Reno, NV
01.2025 - Current
- Managed day-to-day operations, including scheduling, supply maintenance, equipment upkeep, and addressing customer concerns.
- Supervised 15 staff, ensuring adherence to high standards of customer service.
- Assisted owner in developing team on company standards, policies, and procedures to enhance service quality.
Reception/ office administration
Temporary Agencies
01.2019 - 01.2025
- Greeted clients, visitors, and vendors, directing them to appropriate personnel and maintaining a welcoming lobby environment.
- Answered, screened, and forwarded incoming calls to ensure efficient communication flow.
- Sorted and delivered incoming mail and packages to respective departments, facilitating timely correspondence.
Education
Associates - Medical Billing
01-2003
High School Diploma -
01-2000
Skills
- Customer service
- Staff training
- Schedule management
- Ability to prioritize tasks
- Multitasking and time management
- Attention to detail
- Verbal and written communication
- Knowledge of MS Office Suite
- Professional demeanor
Timeline
Front Office Manager
MaidPro
01.2025 - Current
Reception/ office administration
Temporary Agencies
01.2019 - 01.2025