CRYSTAL LEISHMAN
CANTON
Summary
Proven Collections Agent with a track record of excellence at Synchrony Financial, Resolution Services. Expert in debt negotiation and adept at building customer rapport, I excel in fast-paced environments, consistently meeting high call volumes. Skilled in payment arrangement and recovery techniques, my approach has significantly improved account management and collections processing.
Overview
2
2
years of professional experience
Work History
COLLECTIONS AGENT
Synchrony Financial, Resolution Services
09.2022 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
BBA - Business Administration And Management
STRAYER
Olin, IA04-2020
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Billing procedures
- Repayment plan structuring
- Account auditing
- Recovery techniques specialist
- Collections
- Outbound calling
- Call center experience
- Payment posting
Accomplishments
- Successfully resolved 90% of collections-related issues.
- Consistently earned high-quality scores during post interaction customer surveys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
COLLECTIONS AGENT
Synchrony Financial, Resolution Services
09.2022 - Current
BBA - Business Administration And Management
STRAYER
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