Crystal Lewis
Equifax
Atlanta,GA
8
years of professional experience
Contract Manager overseeing the full contract lifecycle from draft through renewal, with close attention to governance and approval control. Balances commercial goals with compliance, handling 5–10 contract escalations per month, and document accuracy across enterprise agreements. Keeps cross-functional teams aligned so signatures, renewals, and amendments move without delay.
Work History
Sales Contract Analyst – Intermediate
5 Years 7 Months- Drafted, reviewed, and redlined sales contracts, amendments, and renewals to support enterprise revenue operations.
- Analyzed contract terms to identify risk exposure, compliance considerations, and business opportunities.
- Managed assigned contract portfolio to ensure timely renewals, approvals, and expirations, minimizing risk and optimizing compliance.
- Served as primary liaison between sales, legal, finance, and sales operations teams to facilitate efficient deal execution.
- Utilized AI to streamline onboarding and integration processes for new clients, configuring software, managing project timelines, and facilitating seamless deployment and user adoption.
- Equifax — Atlanta, GA
- Analyzed contract terms and conditions to ensure compliance with regulatory requirements.
- Collaborated with cross-functional teams to streamline contract negotiation processes.
- Reviewed and revised contracts, ensuring alignment with corporate policies and risk management strategies.
- Mentored team members in effective negotiation techniques and contract interpretation skills.
- Implemented process improvements that reduced contract cycle times by optimizing workflows.
- Established performance metrics to monitor contract progress, enabling timely intervention when needed.
- Collaborated closely with legal counsel during the drafting and negotiation stages to mitigate risks associated with contractual agreements.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Provided training to team members on best practices in contract management, enhancing overall departmental proficiency.
- Coordinated changes to agreements which might occur during contract lifetime.
- Reviewed existing contracts periodically for compliance updates or renegotiation opportunities that could result in improved contractual terms.
- Double-checked plans and specifications of contract work for company compliance.
- Maintained a high level of industry knowledge by staying updated on current trends and regulatory changes affecting contracts.
- Implemented robust due diligence processes when vetting potential vendors, minimizing exposure to financial or reputational harm.
- Facilitated cross-functional collaboration for successful contract execution, fostering strong relationships between departments.
- Played an integral role in dispute resolution by facilitating mediation efforts between parties involved in contractual disagreements.
- Created policies and procedures meeting regulatory guidelines and compliance standards.
- Adhered to legal and contractual requirements for compliant contract processes.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Negotiated and reviewed contracts to protect customer interests.
- Answered telephone and coordinated meetings and conferences.
- Provided key administrative assistance to senior management.
Technical Mortgage Support Lead
4 Years- Led technical and client support for Platinum and KCP mortgage accounts, ensuring timely resolution of issues.
- Advise brokers, loan officers, and financial institutions on credit files, FCRA regulations, and CBR reporting.
- Resolve complex billing discrepancies using Salesforce reporting, data analysis, and automation tools.
- Resolved complex billing discrepancies through Salesforce reporting and data analysis, enhancing accuracy in financial records.
- Open and manage Jira tickets; participate in UAT testing and process change initiatives.
- Managed Jira tickets and participated in UAT testing, facilitating process improvements and system enhancements.
- Support leadership with escalations, special projects, and cross-functional initiatives.
- Train and mentor new hires on systems, workflows, and compliance standards.
- Equifax — Atlanta, GA
- Led cross-functional teams to enhance customer support processes and improve service delivery.
- Developed training programs for staff to ensure high-quality customer interactions and service excellence.
- Analyzed customer feedback data to identify trends, driving strategic improvements in service offerings.
- Mentored junior support staff, fostering a culture of continuous learning and professional growth.
- Collaborated with product development teams to address customer concerns and enhance user experience.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Established performance metrics to evaluate team effectiveness, enhancing accountability and service quality.
- Streamlined workflows by integrating automation tools, reducing manual tasks and increasing productivity.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
Executive Assistant / Sales Consultant
5 Months- Delivered executive administrative and sales support to enhance operational efficiency in a fast-paced corporate environment.
- Managed executive calendars, travel logistics, expenses, and confidential communications.
- Prepared executive correspondence, presentations, reports, and internal communications.
- Coordinated meetings and developed agendas and leadership materials to streamline communication and decision-making.
- Led resolution of high-level customer complaints and tracked escalations through closure.
- Facilitated budgeting, tracked expenses, and prepared operational reports to ensure financial accuracy and accountability.
- Rollins Inc. — Atlanta, GA
Business Government Coordinator
1 Year 9 Months- Facilitated communication for internal and external government clients using CRM and VoIP platforms, enhancing client satisfaction.
- Resolved billing, payment, and account issues across Oracle, Salesforce, SAP, and QuickBooks.
- Handled high-volume inbound communications, ensuring service quality and compliance with regulations.
- Troubleshot network and device issues using Cisco equipment and diagnostic tools.
- Negotiated payment arrangements, ensuring compliance with regulatory and company standards to minimize financial risk.
- Verizon Wireless — Alpharetta, GA
Education
Bachelor of Science - Information Technology
Concentration: IT Project Management
Associate of Arts - Business Administration
Skills
Contract review & redlining
Risk & compliance (FCRA)
Contract lifecycle management
Billing & revenue operations
Process optimization
Statement of work management
Master service agreements
Contract negotiation
CRM & ERP systems (Salesforce
SAP
Microsoft Dynamics)
Jira & UAT testing
Stakeholder & client management
Executive & administrative support
Communication
Renewal management
Customer onboarding
Sales operations reporting
KPI reporting
Cross-functional project management
Change management
Executive presentation development
Timeline
Technical Mortgage Support Lead
Equifax
2021.01 - 2025.01Read More
Sales Contract Analyst – Intermediate
Equifax
2021.01 - CurrentRead More
Executive Assistant / Sales Consultant
Rollins Inc.
2020.08 - 2021.01Read More
Business Government Coordinator
Verizon Wireless
2018.11 - 2020.08Read More
Strayer University
Associate of Arts from Business Administration
Read More
Strayer University
Bachelor of Science from Information Technology
Read More