Crystal Littlepage
Pekin,IL
Summary
Dynamic professional with extensive experience at the United States Post Office, excelling in customer service and mail processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and administrative support, demonstrating strong organizational skills and attention to detail in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Clerk/ Sales and Service
United States Post Office
07.2021 - Current
- Processed incoming and outgoing mail, ensuring timely distribution and adherence to postal regulations.
- Operated sorting machines, efficiently categorizing packages for delivery routes.
- Assisted customers with inquiries, providing accurate information on services and shipping options.
- Maintained inventory of supplies, ensuring adequate stock levels for daily operations.
- Trained new clerks on operational procedures and customer service best practices.
- Resolved customer complaints effectively, enhancing overall satisfaction with postal services.
- Collaborated with team members to streamline workflow processes for improved efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Server
Perkins Restaurant & Bakery
11.2006 - 07.2021
- Provided exceptional customer service, ensuring satisfaction and repeat patronage.
- Accurately processed orders using point-of-sale systems, maintaining efficiency during peak hours.
- Assisted in training new team members on menu items and service protocols.
- Collaborated with kitchen staff to accommodate dietary restrictions and special requests promptly.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Managed cash handling procedures, ensuring accuracy in transactions and end-of-shift reports.
- Resolved customer complaints swiftly, leveraging strong communication skills to ensure resolution satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Administrative Assistant
Illinois Work Injury Resource Center
Peoria, IL
10.2017 - 05.2019
- Coordinated scheduling and communication for client consultations and support services.
- Managed documentation and filing systems to ensure compliance with legal regulations.
- Assisted in data entry and maintenance of client databases for accurate record-keeping.
- Prepared reports and presentations to support program initiatives and staff meetings.
- Trained new team members on administrative protocols and software applications used in the office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
General Studies
Pekin Community High School
Pekin, IL05.2005
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative tasks
- Relationship building
- File maintenance
- Administrative support
- Mail handling
- Processing mail
- Mail sorting
- Typing speed
- Proofreading
- Record preparation
- Spreadsheet development
- Scanning and copying
- Verbal and writing communication
- Peer relationships
- Confidentiality
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Data entry
- Excellent communication
- Creative thinking
- Outgoing mail preparation
- Decision-making
Timeline
Clerk/ Sales and Service
United States Post Office
07.2021 - Current
Administrative Assistant
Illinois Work Injury Resource Center
10.2017 - 05.2019
Server
Perkins Restaurant & Bakery
11.2006 - 07.2021
General Studies
Pekin Community High School