Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Hunte

Medford,NY

Summary


Professional customer service specialist with focus on sales and client satisfaction. Proven ability to manage customer interactions and resolve issues, contributing to business goals. Known for collaborative team efforts and adaptability in dynamic settings, ensuring reliable and consistent performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Sales Clerk

United States Postal Service, USPS
08.2021 - 06.2025
  • Performs any variety of sales and customer services at a retail window such as accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.

Clerk Processor

United States Postal Service, USPS
08.2020 - 08.2021
  • Handle sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers.
  • Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.

Mail Handler

United States Postal Service
10.2019 - 08.2020
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.

Education

Liberal Arts - Mathematical Sciences

Queensborough Community College
Oakland Gardens, NY
03-2021

High School Diploma -

Sewanhaka High School
Floral Park, NY
06.2018

Skills

  • Great communication skills
  • Up-selling strategies
  • Good typing skills
  • Critical thinking
  • File and Database Management
  • Cash Handling
  • Telephone etiquette
  • Focused
  • Fast Learner
  • Works well with others
  • Ability to work independently

Certification

CPR/AED Certified

Timeline

Customer Service Sales Clerk

United States Postal Service, USPS
08.2021 - 06.2025

Clerk Processor

United States Postal Service, USPS
08.2020 - 08.2021

Mail Handler

United States Postal Service
10.2019 - 08.2020

Liberal Arts - Mathematical Sciences

Queensborough Community College

High School Diploma -

Sewanhaka High School

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