Crystal L. Sierra
Loganville,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Technician Dispatcher/Support
Connext
Duluth, USA
09.2025 - Current
- Schedule and dispatch technicians based on priority, location, and availability
- Managed service requests, work orders, and job status updates in dispatch system to streamline operations
- Facilitated communication between technicians and support staff to ensure smooth operations.
- Maintain accurate site visit notes and records
Shift Manager/ Customer Service Liaison
Grayson Marketplace
Grayson, USA
02.2024 - 09.2025
- Overseeing opening and closing procedures
- Handling customer inquiries and concerns
- Trained and prepared new employees to ensure smooth integration and adherence to operational standards
- Audited and managed store funds to maintain financial accuracy and compliance
- Received and documented food and beverage products and supplies to ensure accurate inventory management.
- Addressed customer inquiries and concerns to enhance satisfaction and foster loyalty
- Communicated with vendors to coordinate deliveries
Assistant Manager/ Operations Support Lead
Blue Rooster Bake Shop & Eatery
Lawrenceville, USA
04.2021 - 02.2024
- Overseeing opening and closing procedures
- Wrapped, labeled, dated, stocked, stored, rotated, and checked temperatures of products to ensure quality and safety
- Training and preparing new employees
- Assisting customers and co-workers in a timely manner
- Trained and prepared new employees to enhance team readiness and performance
- Understanding customer ideas and being able to assist in formulating their ideal product
- Ensures proper food and drink handling procedures are followed
- Assisted customers in formulating ideal products based on their ideas and preferences
- Resolved technology-related issues
Supervisor/Store Manager
Grayson Coffee House
Grayson, USA
09.2020 - 04.2021
- Ensured compliance with food and drink handling procedures to uphold safety standards and quality
- Audited and managed store funds to maintain accurate financial records and accountability
- Trained and prepared new employees to ensure smooth onboarding and operational consistency
- Prepared new employees for their roles through hands-on training
- Audited store funds to ensure accuracy and compliance
- Ensured proper labeling and dating of products for compliance, stocking, storing, rotating, and checking the temperature of products
Education
Bachelor of Arts - International Business
Georgia State University
Atlanta, GA 08.2016 - 05.2020
Skills
- Product/Inventory Management
- Operations Support
- Service Coordination
- Resource Allocation
- Auditing
- Training
- Employee Oversight & Assistance
- Microsoft Excel
- Microsoft PowerPoint
- Smartsheets
- Microsoft Word
- Problem-solving
- Analytical
- Critical Thinking
- Attention to detail
- Communication Skills
- Positive attitude
Languages
- English
- Spanish
- French
- Certified Conversational American Sign Language
- Certified Conversational Japanese
Timeline
Technician Dispatcher/Support
Connext
09.2025 - Current
Shift Manager/ Customer Service Liaison
Grayson Marketplace
02.2024 - 09.2025
Assistant Manager/ Operations Support Lead
Blue Rooster Bake Shop & Eatery
04.2021 - 02.2024
Supervisor/Store Manager
Grayson Coffee House
09.2020 - 04.2021
Bachelor of Arts - International Business
Georgia State University
08.2016 - 05.2020