Crystal lugo
Columbus,OH
Summary
Dynamic General Manager with expertise in operations management, leadership, and team building. Proven track record of optimizing workflow and enhancing service delivery across multiple locations, leading to increased profitability and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Steak N Shake
Columbus,OH
09.2013 - Current
- Directed daily operations, optimizing workflow and enhancing service delivery.
- Led staff training initiatives, fostering a culture of excellence and accountability.
- Implemented cost control measures, improving profitability across multiple locations.
- Developed and executed marketing strategies to increase brand awareness and customer engagement.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring a safe environment for staff and guests.
- Directed daily operations to ensure compliance with company standards and improve customer satisfaction.
Casher
Menards
Columbus, OH
04.2024 - 10.2024
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, ensuring positive shopping experiences.
- Assisted in inventory management, restocking shelves as needed.
- Maintained clean and organized checkout areas for optimal workflow.
- Implemented process improvements to reduce checkout wait times and enhance efficiency.
- Welcomed customers and helped determine their needs.
Home Health Aide
MRDD
Columbus, OH
10.2009 - 07.2011
- Provided compassionate personal care to clients, assisting with daily living activities and mobility support.
- Monitored client health, documenting vital signs and reporting changes to healthcare professionals.
- Assisted clients with medication management, ensuring adherence to prescribed regimens and schedules.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed personalized care plans in collaboration with interdisciplinary teams.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Northland High School
Columbus, OH06-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
Certification
- safe serve certification
Timeline
Casher
Menards
04.2024 - 10.2024
General Manager
Steak N Shake
09.2013 - Current
Home Health Aide
MRDD
10.2009 - 07.2011
High School Diploma -
Northland High School