Crystal Lunsford
Monroe,GA
Summary
Experienced Real Estate Professional / Community Association Manager offering over 10 years of proven success in supporting community residents to foster seamless operations and homeowners satisfaction. Aiming to fulfill a role in which contract negotiation, community regulations knowledge and board support will serve to enhance each community!
I also specialize in Declarant communities and work with builders to ensure a Smooth process from start to finish.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
North group real estate
Loganville, MI
02.2025 - Current
- Conducted property showings and guided clients through the buying process.
- Collaborated with mortgage lenders to secure financing options for clients.
- Prepared and presented property listings with detailed market analysis.
- Managed real estate transactions from initiation to closing.
Community Association Manager
Access Management Group
Roswell, Georgia
02.2022 - 02.2025
- Managed daily operations of community associations for enhanced resident satisfaction.
- Work hand and hand with Builders as a Declarant Manager.
- Coordinated maintenance schedules and vendor services to ensure property upkeep.
- Facilitated board meetings and prepared agendas for effective governance discussions.
- Resolved resident concerns promptly to maintain a positive living environment.
- Oversaw financial management, including budgeting and expense tracking for associations.
- Demonstrated in-depth knowledge of community rules and regulations.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Maintained seamless daily operations for residential community.
Community Association Manager
Georgia Community Management
Loganville, GA
12.2019 - 02.2022
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Demonstrated in-depth knowledge of community rules and regulations.
- Coordinated and negotiated service agreements for trash removal, landscaping, pool vendors and other property services.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Fostered good working relationships with owners, residents and board members.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Work hand and hand with Builders as a Declarant Manager.
- Create management contracts for new communities.
- Community inspections
- Processed closing documents for new homeowners.
- Handled transition meetings for new boards.
Realtor
Southern Classic Realtors
05.2005 - 02.2022
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
Community Assistant Manager
GW & Associates
Lawrenceville, GA
10.2017 - 12.2019
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
Community Specialist
Atlanta Community Services
Buford, GA
08.2013 - 10.2017
- Reviewed and updated account information in company computer system
- Scanned and eliminated outdated records to reduce physical document storage footprint.
- Demonstrated in-depth knowledge of community rules and regulations.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Community violation inspections
Education
Real Estate License - Real Estate
Bob Wood Real Estate Academy
Buford, GA05.2005
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.1994
Skills
- Resident complaint resolution
- Community operations management
- Community restrictions enforcement
- Vendor relationship development
- Community regulations expertise
- Board of directors advisement
- New construction
- Organizational skills
- Customer service
- Computer skills
- Community guidelines enforcement
- HOA oversight
- Property management
- Vendor relationship management
Timeline
Real Estate Agent
North group real estate
02.2025 - Current
Community Association Manager
Access Management Group
02.2022 - 02.2025
Community Association Manager
Georgia Community Management
12.2019 - 02.2022
Community Assistant Manager
GW & Associates
10.2017 - 12.2019
Community Specialist
Atlanta Community Services
08.2013 - 10.2017
Realtor
Southern Classic Realtors
05.2005 - 02.2022
Real Estate License - Real Estate
Bob Wood Real Estate Academy
High School Diploma -
Stone Mountain High School