Crystal Madrid
El Paso
Summary
Compassionate Employee with expertise in critical thinking and conflict mediation. Experience in customer service and active listening, ensuring effective case assessments and prioritization. Eger to learn and be efficient employer to the best of my ability.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Texas Department of Family Protective Services
El Paso, TX
01.2024 - 03.2026
- Assesses intake reports for determination of priority, allegation type, and handling.
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports.
- Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or neglect of children and abuse, neglect or exploitation to persons 65 years and older or adults with disabilities.
- Documents all Information & Referral calls and correspondence received.
Investigator
Texas Department of Family and Protective Service
Bryan, TX
09.2019 - 12.2020
- Conducted thorough investigations of child abuse and neglect allegations, ensuring compliance with state regulations.
- Collaborated with law enforcement and community organizations to gather evidence and support case resolutions.
- Prepared comprehensive reports detailing findings, recommendations, and case outcomes for review by supervisory staff.
- Engaged with families and children to assess safety concerns and develop intervention plans tailored to specific needs.
- Documented findings and prepared detailed reports.
Education
Bachelor of Science - Sports Management
Texas A&M University
College Station, TX05-2019
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Conflict mediation
- Customer service
- De escalation tactics
- Administrative support
- Microsoft Access
- Active listening
- Decision-making
- Spanish fluency
- Scheduling
- Documentation
Languages
Spanish
Professional Working
Timeline
Intake Specialist
Texas Department of Family Protective Services
01.2024 - 03.2026
Investigator
Texas Department of Family and Protective Service
09.2019 - 12.2020
Bachelor of Science - Sports Management
Texas A&M University